Service Manager (Boilers)

Responsibilities

• Lead, manage, and hold accountable service personnel through coaching, counseling, and discipline as needed
• Serve as a mentor and conduct Quarterly Conversations to support employee development and growth
• Oversee and coordinate the performance of all service department staff to ensure profitability and efficiency goals are met
• Partner with HR on candidate screening, technical interviews, and hiring recommendations; support onboarding and manage performance up to and including termination
• Communicate clearly with customers regarding service issues and recommendations; resolve complaints and discrepancies promptly to ensure satisfaction
• Deliver high-quality service aligned with company core values on every call
• Conduct ride-alongs, field inspections, and quality checks to ensure work meets code, safety, and company standards
• Continuously improve technical and leadership skills; support ongoing training and development of department personnel through Thermal Tech's Growth Program

Requirements

• 10+ years of prior boiler experience strongly preferred (5+ required)
• 5+ years of prior management/supervisory experience strongly preferred (2+ required)
• Able to maintain an insurable driving record
• Able to work flexible hours, including overtime and weekends as needed