Service Manager - Barrett Honors

About the role

The Service Manager is a key member of the property leadership team, ensuring the efficient operation and maintenance of their assigned property. This role focuses on managing a team to enhance resident experiences and maintain high maintenance standards, overseeing service, groundskeeping, and housekeeping staff and operations. The ideal candidate will use strong leadership, training, planning, and communication skills to build team skillsets and improve property performance.

Serve as an American Campus representative and liaison in all interactions. Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes.

Responsibilities

• Manage the entire facilities maintenance team to enhance the resident experience, including work orders, preventative maintenance, and vendor management.
• Recruit, hire, supervise, train, and develop team members; conduct cross-training for operational flexibility and create a positive workplace.
• Oversee work order processes, including execution, system close-out, verification, and vendor coordination.
• Manage the property turn process and preparedness; assist the Property Manager with hindsight for the upcoming year.
• Own preventative maintenance plans; schedule, delegate, and track tasks to ensure completion.
• Ensure property has adequate planning and response for inclement weather.
• Collaborate with nearby ACC properties to share resources and support as needed.
• Develop and supervise an inspection program for public areas and resident apartments to meet ACC’s maintenance standards.
• Ensure safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
• Manage maintenance performance to budget in partnership with supervisor and regional support team.
• Conduct performance evaluations and discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure property utilizes national partnerships for vendor management to reduce expenses and leverage market-wide vendor services.
• Maintain vacant retail spaces and ensure they are ready for showings; communicate with retail tenants regarding maintenance and updates.
• Maintain property signage and curb appeal to high standards.
• Manage contracts for services and vendors such as snow removal and landscaping.
• Assess inventory and ensure proper resource allocation.
• Ensure teams maintain clean and orderly environments, including shops, mechanical rooms, storage, and back-of-house areas.
• Maintain key control oversight, including key box access.
• Other duties as assigned by supervisor.

Supervisory Responsibilities

• Carry out supervisor responsibilities, including interviewing, hiring, training, planning, assigning, and directing work.
• Appraise performance; reward and discipline employees; address complaints and resolve problems.
• Coach, train, and develop a team while managing workflow and prioritization of projects to ensure on-time execution and completion.

Requirements

• HVAC certification preferred.
• 2-3 years’ proven mid to high-level technical experience in residential facilities maintenance.
• Management experience preferred.
• Strong organizational, communication, and leadership skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Dental and vision insurance
• 401(k) with employer matching
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Life insurance
• Sick leave
• Paid time off
• Paid pregnancy & childbirth leave
• Paid paternity leave
• Health insurance
• Health Savings Account (HSA) with employer matching
• Short-term & long-term disability

Perks

• Preferred membership pricing at local & national companies
• CoreGiving volunteer days
• Referral program
• Charity matching program