Service Manager, AVANTE CARE AND SUPPORT
The Role
Lead improvement programmes within residential and nursing care services
Support homes requiring focused operational or quality intervention
Conduct service audits and identify opportunities for improvement
Develop and implement robust action and recovery plans
Strengthen governance, compliance, and quality assurance processes
Coach and develop Home Managers, Deputies, and wider leadership teams
Support services in preparing for and responding to CQC inspections
Drive improvements in resident outcomes and care quality
Assist with occupancy recovery and stakeholder confidence
Support recruitment, retention, and workforce stabilisation initiatives
Deliver measurable and sustainable service improvements
Provide interim management support where required
What We're Looking For
Previous experience as a Registered Manager, Regional Operations Manager, Turnaround Manager, Service Improvement Manager or Operations Manager within residential and nursing care
Strong understanding of CQC regulations and quality frameworks
Experience leading service improvement, transformation, or turnaround programmes
Proven ability to manage change and deliver measurable outcomes
Excellent leadership, coaching, and stakeholder management skills
Strong analytical and problem-solving capabilities
Experience within Residential, Nursing, Dementia, or Complex Care services
Flexibility to travel across Kent and South East London
Experience supporting services through action plans, or improvement journeys
Why Join Our Bank Leadership Team?
Flexible assignments to suit your availability
Competitive rates
Opportunities to work across a diverse portfolio of services
Meaningful work with visible impact
Supportive operational and quality teams
Potential pathway into permanent operational leadership roles