Service Manager Atlanta, GA

About the role

The growing commercial service organization is seeking an experienced Service Manager to lead field service operations in the Atlanta, Georgia market. The position involves hands-on technical leadership, team development, and customer relationship management.

Responsibilities

• Team Leadership & Development
• Lead, coach, train, and hold field technicians accountable for performance.
• Develop HVAC/R and Preventive Maintenance Technicians within the Atlanta market.
• Conduct field coaching and quality-control inspections.
• Identify training needs and coordinate technical development.
• Establish clear performance expectations and follow up on results.
• Build a culture of accountability, preparation, communication, and continuous improvement.
• Technical Leadership
• Serve as a technical resource for commercial ice machines, refrigeration systems, and water filtration equipment.
• Aid technicians with advanced refrigeration, electrical, mechanical, and water-related diagnostics.
• Support proper refrigeration practices, including system diagnostics, evacuation, charging, leak detection, and component replacement.
• Understand how water quality, scale, sediment, filtration, and treatment affect commercial ice machine reliability and performance.
• Service Operations
• Oversee daily field service activity throughout the Atlanta market.
• Maintain high standards for ice machine cleaning, sanitization, and equipment condition.
• Ensure water filters are properly selected, installed, documented, and replaced.
• Identify scale, water-quality, capacity, pressure, and filtration issues that may contribute to equipment failure.
• Help technicians identify opportunities to prevent equipment failures rather than simply responding to them.
• Review preventive maintenance documentation, photographs, equipment condition, and recommended repairs.
• Quality & Accountability
• Review technician notes, photographs, checklists, and service documentation.
• Ensure service reports accurately explain what was found, what was completed, and what remains to be addressed.
• Maintain high standards for workmanship, cleanliness, and professionalism.
• Monitor callbacks and repeat failures and identify opportunities for improvement.
• Inventory & Asset Management
• Help manage local parts, filters, tools, and technician truck inventory.
• Maintain appropriate stocking levels.
• Reduce unnecessary parts purchases and inventory loss.
• Ensure technicians have the proper tools and commonly needed parts to complete work efficiently.

Qualifications

• Strong commercial refrigeration/HVAC-R background.
• Previous hands-on troubleshooting and repair experience.
• Working knowledge of commercial ice machines.
• Working knowledge of commercial water filtration systems.
• Strong electrical and mechanical troubleshooting ability.
• EPA certification.
• Valid driver's license.
• Acceptable driving record.
• Ability to pass required background and MVR screening.
• Strong written and verbal communication skills.
• Ability to effectively use mobile technology and digital service-management systems.
• Ability to lift up to 75 lbs.
• Ability to safely climb ladders and work at elevated heights, including rooftops.
• Ability to participate in an on-call rotation when needed.

Skills

• Commercial refrigeration/HVAC-R background.
• Commercial ice machine manufacturer training.
• Water filtration or water-treatment training.
• Experience managing multiple field technicians.
• Experience managing service routes, inventory, callbacks, and service KPIs.

Benefits

• Base Salary: $60,000+ per year, based on experience.
• Plus Performance-Based Bonus Opportunity.
• Company Vehicle.
• Paid Drive Time – Driveway to Driveway.
• Company Phone.
• Company-Paid Tools.
• Company-Paid Technical Training.
• Company Uniforms.
• 401(k) and 401(k) Matching.
• Health Insurance – Company Pays 90% of Employee Premium.
• Dependent Health Insurance Premium.
• Dental Insurance.
• Vision Insurance.
• Accident Coverage.
• Paid Time Off.
• 6 Paid Holidays.
• Birthday Paid Off.
• 1 Week PTO after 1st Year.
• 2 Weeks PTO after 3rd Year.
• 4 Weeks PTO after 5th Year.
• Travel Stay Bonus Pay.
• Daily Travel Per Diem.
• Career Advancement Opportunities.