Service Manager

About the role

Yellowhouse Machinery is accepting applications for a Service Manager at the San Angelo, TX location. Applicants must exhibit a strong work ethic and be able to provide supporting references. The role involves managing service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, and attracting, retaining, and effectively engaging department personnel. Reports to the Regional Product Support Manager.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Promotes, adheres to and enforces company policy at all times with emphasis on a team mentality.
• Promotes customer service at all times throughout the organization.
• Develops and executes the Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures that all service warranty and Product Improvement Program claims are submitted within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Provides technical support where applicable.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• Executes other duties as assigned by management.

Requirements

• Basic computer skills to efficiently utilize service and parts support programs.
• Ability to maintain and create accurate and comprehensive service reports on tasks performed during service or repair.
• General knowledge of troubleshooting electrical, hydraulics and power train components.
• Ability to work efficiently in a shop team environment.
• Willingness to participate in company paid training as required.
• Possess personal hand and pneumatic tools to perform diagnostic, service and repair work on heavy equipment.
• Ability to carry out instructions or duties provided by the Service Manager or Shop Foreman to efficiently and effectively service or repair machines.
• Must pass a physical drug screening and possess a driver's license.

Benefits

• Employer-paid health, dental, vision, and life insurance
• 401K
• Paid time off (PTO)