Service Manager

Job Description

Are you a high-performing leader who thrives on building strong teams and delivering top-tier customer experiences? Vision Ford Lincoln is looking for a Service Manager who's ready to take charge, lead by example, and help drive our service department to the next level.

What You'll Do

• Lead, train, and support a high-performing team of service advisors and technicians
• Manage daily service operations to ensure productivity, profitability, and customer satisfaction
• Maintain CSI standards and ensure timely, quality repairs
• Collaborate with Parts, Sales, and Warranty departments to maximize internal efficiency
• Forecast staffing needs and service volume to support store growth
• Champion a winning service culture focused on excellence, speed, and transparency

Requirements

• 3+ years experience in fixed ops or service management (automotive preferred)
• Strong leadership, coaching, and conflict-resolution skills
• Ability to handle a fast-paced environment with ease
• Strong understanding of vehicle systems and repairs
• Comfort with computers and DMS (CDK, Reynolds, etc., a plus)
• Working knowledge of RO metrics, profitability, and technician productivity
• Absolutely valid driver's license & clean driving record
• A results-driven mindset with a passion for people and process improvement

Benefits

• Competitive Pay Commission, monthly and quarterly performance bonuses
• 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional
• 401(k) with Company Match
• Paid Training & Certification
• Paid Time Off + Holidays
• Employee discounts on vehicles, service, and parts
• A positive Team Culture with real career growth