Service Manager

About Company: Trust Automotive Group At Trust Automotive Group, we believe in providing exceptional cars and service with integrity, transparency, and care. As a locally owned and operated group, we’re proud to serve the community with top-tier vehicles and expert automotive care. Our passion for cars is matched only by our commitment to ensuring that every customer drives away with confidence and satisfaction. Our Story Founded with a simple yet powerful mission—to deliver an outstanding car buying and service experience—Trust Automotive Group has grown rapidly in the last few years. We believe this is due to each location’s dedication to offering a friendly, no-pressure environment where our customers can feel at ease and well-informed. Our Commitment to You At Trust Automotive Group, we understand that buying and maintaining a car is a big decision. That’s why we offer personalized service that puts your needs first. Whether you’re here for a new vehicle or simply need routine maintenance, our goal is to provide you with an experience that exceeds your expectations—every time. About the Role: The Service Manager plays a pivotal role in overseeing the efficient operation of the service department within a retail trade environment, ensuring that all maintenance and repair activities meet high standards of quality and customer satisfaction. This position is responsible for managing both the technical and administrative aspects of service delivery, including preventive maintenance programs, troubleshooting, and coordinating with various teams such as the body shop and line maintenance. The Service Manager acts as the primary point of contact for customers, fostering positive interactions and ensuring their needs are met promptly and professionally. By leading and motivating the service team, the manager ensures that all work complies with safety regulations and company policies, while also driving continuous improvement initiatives. Ultimately, this role is critical in maintaining the reliability and reputation of the service department, contributing directly to customer loyalty and business growth. Minimum Qualifications: High school diploma or equivalent; technical certification or associate degree in automotive technology or related field preferred. Minimum of 3 years experience in a service management role within the retail trade or automotive repair industry. Proven knowledge of building maintenance, preventive maintenance, and automotive repair processes. Strong customer service skills with experience managing customer interactions and satisfaction. Familiarity with electrical troubleshooting and body shop operations. Preferred Qualifications: Bachelor’s degree in Business Administration, Automotive Technology, or a related field. Experience with line maintenance and advanced diagnostic tools. Leadership training or certification in management. Proficiency with service management software and inventory control systems. Demonstrated ability to implement continuous improvement initiatives. Responsibilities: Supervise and coordinate daily operations of the service department, including building maintenance and automotive repair activities. Develop and implement preventive maintenance schedules to minimize downtime and extend equipment life. Manage customer interactions to ensure high levels of satisfaction and resolve any service-related issues promptly. Oversee the body shop and electrical troubleshooting teams to ensure timely and accurate repairs. Train, mentor, and evaluate service staff to maintain a skilled and motivated workforce. Maintain compliance with safety standards and regulatory requirements across all service operations. Prepare and manage budgets, service reports, and performance metrics to optimize department efficiency. Collaborate with other departments to streamline service processes and improve overall customer experience. Skills: The required skills such as building maintenance and preventive maintenance are essential for planning and executing routine service tasks that keep equipment and facilities in optimal condition. Customer interaction and satisfaction skills are used daily to communicate effectively with clients, address concerns, and ensure a positive service experience. Technical skills like electrical troubleshooting, automotive repair, and body shop knowledge enable the manager to oversee complex repair operations and guide the technical team. Line maintenance expertise supports the coordination of ongoing service activities to minimize downtime and maintain operational efficiency. Preferred skills, including proficiency with service management software and leadership capabilities, enhance the manager’s ability to streamline workflows, manage resources effectively, and foster a productive team environment.