Service Manager

Key Responsibilities

• Oversee the daily operations of the service department.
• Lead and have ownership of management responsibility with reference to hiring, performance management, and overall people management with assigned service technicians.
• Demonstrate leadership in day-to-day management of the Service Technicians under their direction.
• Oversee the scheduling of repairs, arrival and departure of customer machines and rentals.
• Coach, mentor, and communicate job expectations to service department team members.
• Monitor workflow and prioritize service jobs to ensure timely completion.
• Communicate effectively with customers regarding service updates, estimates, and technical issues.
• Respond promptly to customer needs in a positive, supportive and timely manner to ensure maximum value for work performed.
• Complete service reports and maintain clear customer records.
• Schedule routine visits to key accounts.
• Work with the General Service Manager to provide a safe operation for the employees as well as control expenses, monitor shop efficiency, and maximize overall shop profitability.

Requirements

• Previous supervisory/management experience preferred.
• 2-year technical degree or several years of comparable shop experience.
• Knowledge of diesel engines, hydraulics, transmissions, undercarriage, track systems and components, pneumatic, electrical and fuel systems is a plus.
• Positive attitude and desire to provide outstanding and professional customer service.
• Excellent written, verbal and computer skills.
• Excellent customer service skills.
• Ability to maintain safe and clean work environment.

Qualifications

• Must be able to pass a drug and background screening and have an insurable driving record.

Benefits

• Competitive compensation package including Salary plus Bonus.
• Health, Dental, Vision and Life Insurance.
• 401(k) with company match.
• Paid Vacation, Sick and Holidays.
• Ongoing technical training.
• Advancement Opportunities.