Service Manager

About the Role

The Service Manager oversees operations, sales, and administration within the company’s service department. This role provides strategic guidance, supervision, and leadership to a diverse workforce, with a focus on the service representative position.

Supervisory Responsibilities

• Directly manages a team of employees.
• Responsible for hiring, coaching, developing, and managing performance for direct reports.

Responsibilities

• Assume full profit and loss accountability for the service department.
• Ensure effective planning and achievement of project long-term and short-term goals.
• Maximize engagement and performance of service personnel in compliance with applicable laws and company values.
• Approve financial applications and reports; complete ad hoc assignments as designated by management.
• Ensure adherence to the service department’s budget, financial reporting, and regulatory requirements.
• Develop and maintain strong working relationships with management, customers, and service/sales personnel for smooth collaboration.
• Build partnerships to grow the business within the industry marketplace.
• Oversee branch KPI results, including coaching, managing, and leading team members.
• Perform other related duties as assigned.

Requirements

• Bachelor’s Degree in Business Administration or related field (preferred).
• 3+ years of experience in the B2B Facility Services or Distribution industry (preferred).
• 1+ years of supervisory or management experience.
• Strong marketing and sales strategy development experience.
• Working knowledge of the safety industry (preferred).
• Ability to set and meet aggressive business objectives.
• Ability to prioritize in a fast-paced environment.
• Proven ability to lead staff to excellent performance.
• Strong track record of building strategic partnerships and market growth.
• Professional certification may be required in some areas.
• Maintain a valid driver’s license, auto insurance, and pass a drug and background check.

Physical Requirements

• Prolonged periods of sitting, standing, walking, and talking on the phone.
• Attending virtual online meetings and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to operate a motor vehicle and travel as needed.