Service Manager

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. With more than 85 years of experience, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.

About the role

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

Responsibilities

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancellation requests
• Inspecting and evaluating the performance of Pest Technicians
• Monitoring and maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

Requirements

• An associate’s degree (a four-year degree is highly desirable)
• Must possess a valid driver's license from state of residence
• 1-2 years of related experience is helpful but not required
• Willingness to relocate is highly desirable
• Ability to effectively lead and motivate others
• Strong communication skills (interpersonal, written, presenting)
• Good problem-solving skills and ability to develop practical solutions
• Ability to build rapport and establish trust with customers and employees
• Detail-oriented with a strong understanding of safety importance
• Good aptitude for basic/intermediate math for sales and service calculations
• Comfortable working outside and in confined spaces like crawl spaces and attics

Benefits

• Comprehensive training and licensure, all paid by the company
• Company vehicle, gas card, cell phone, and laptop
• Highly competitive compensation
• Opportunities for advancement and career growth
• Medical, dental, and vision coverage plus discounts on Terminix brands
• Short-term/long-term disability and life insurance
• Paid time off
• Benefits start on day 1 for full-time colleagues (no waiting period)
• 401(k) retirement plan with company-matching contributions
• Company-paid holidays and floating holidays
• Tuition reimbursement benefits (for full-time colleagues)