Service Manager

Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period!
• Comprehensive training and licensure, all paid by the company
• Company vehicle, gas card, cell phone, and laptop
• Highly competitive compensation
• Opportunities for advancement and career growth
• Medical, dental, and vision coverage + discounts on Terminix brands
• Short/long-term Disability and Life Insurance
• Paid time off

What is this role about?

The Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

Responsibilities

• Maintain effective and efficient operation of the Pest Technician Team
• Maintain high levels of customer satisfaction
• Ensure regulatory compliance and safety standards are met or exceeded
• Respond to customer concerns, including resolving cancellation requests
• Inspect and evaluate the performance of Pest Technicians
• Maintain inventory levels of pest control products
• Facilitate continual training of local sales and service teams

Requirements

• An associate’s degree (a four-year degree is highly desirable)
• A valid driver's license from state of residence
• One to two years of related experience is very helpful, but not required
• Willingness to relocate is highly desirable
• Ability to effectively lead and motivate others
• Strong communications skills – impersonal, written, presenting
• Good problem-solving and solution-finding abilities
• Ability to build rapport easily and establish trust with customers and employees
• Detailed orientation and understanding of the importance of safety
• A good aptitude for basic/intermediate math—necessary for doing calculations related to sales and service

Qualifications

• Associate’s degree
• Valid driver's license
• One to two years of related experience
• Willingness to relocate
• Leadership and motivational skills
• Effective communication skills
• Problem-solving and solution-finding abilities
• Rapport-building and trust-establishing skills
• Attention to detail and safety awareness
• Basic/intermediate math skills

Skills

• Leadership
• Communication
• Safety awareness
• Problem-solving
• Rapport-building
• Mathematics

Benefits

• Professional and personal growth opportunities
• Training and development programs
• Tuition reimbursement benefits (for Full-Time Colleagues)
• Health and wellness benefits including Medical, Dental, Vision, Disability, and Life Insurance
• Savings and retirement options through a 401(k) retirement plan with company-matching contributions
• Work-life balance with vacation days, sick days, company-paid holidays, and floating holidays

Pay

Competitive compensation based on qualifications and experience.

Schedule

Full-time schedule with benefits starting on day 1.