Service Manager

About the Role

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Land Rover San Francisco, we operate at the intersection of adventure, luxury, and hospitality -- in the heart of one of the most iconic cities in the world. Our guests are discerning, high-net-worth, and loyal to a brand they believe in. Our service department is built to honor that loyalty, every single day.

Responsibilities

• Lead and develop a high-performing service team -- advisors, technicians, and support staff -- setting the standard for excellence, accountability, and hospitality
• Drive service department performance across all key metrics: CSI, absorption, effective labor rate, technician efficiency, and hours per RO
• Build and maintain a guest-first service culture where every interaction reflects Land Rover brand standards and Swickard's HEART values
• Oversee daily service operations -- managing workflow, capacity, scheduling, and throughput to maximize efficiency without sacrificing quality
• Partner with the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitability
• Recruit, train, and retain top service talent -- building bench strength and investing in team development at every level
• Monitor and manage warranty compliance, ensuring zero chargebacks and full adherence to manufacturer requirements
• Resolve escalated guest concerns with composure and professionalism -- turning difficult situations into lasting loyalty
• Analyze financial performance reports and implement operational improvements that move the business forward

Requirements

• Minimum 5+ years of automotive service management experience in a franchised dealership -- luxury or premium brand experience strongly preferred
• Proven track record of hitting and exceeding service department KPIs: absorption, CSI, ELR, and technician productivity
• Land Rover, Jaguar, or European brand experience a strong plus
• Demonstrated success building, leading, and retaining high-performing service teams
• Deep knowledge of warranty processes, manufacturer compliance standards, and fixed ops best practices
• Reynolds & Reynolds or CDK experience preferred
• Strong financial acumen -- able to read, interpret, and act on service department financials with confidence
• A leader who earns trust through consistency, integrity, and a genuine investment in their people
• A hospitality mindset -- you understand that service management is guest experience management

Benefits

• Income potential of $80,000 - $200,000+ annually
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Land Rover manufacturer training and ongoing professional development
• Career growth -- service managers at Swickard have a direct path to fixed ops director and multi-store leadership
• Employee vehicle purchase and service discounts
• The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure

About Land Rover San Francisco

Land Rover is a globally revered luxury brand with a fiercely loyal following -- and San Francisco is one of the most prestigious markets in the country to represent it. This is an iconic downtown San Francisco store with strong volume, a high-net-worth guest base, and real opportunity to elevate performance under the right leader. Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry. We invest in our service managers -- with training, tools, and organizational support that removes roadblocks and enables elite execution. Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the foundation of how we lead, hire, and serve. A culture where great leadership is recognized, rewarded, and given room to grow.

This isn't a maintenance role. It's a builder's role. Land Rover San Francisco has the brand prestige, the market, and the infrastructure to support a service manager who wants to lead at the highest level. We're looking for someone who takes ownership -- of the numbers, the culture, and the people -- and drives results that reflect the standard this brand and this city demand. If you're a proven service leader who's ready to make your mark at one of the most iconic luxury automotive destinations in the country -- this is the opportunity you've been building toward.