Service Manager

About the Role

As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.

Responsibilities

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required
• Orders parts in order to maintain adequate supplies
• Provides training and assistance to staff mechanics
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory
• Evaluates all equipment after repairs, maintenance or safety checks
• Documents equipment status before and after rental
• Handles customer complaints regarding equipment condition or operation
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• Reporting to include:
  • Equipment due for service
  • Fleet status Reporting
  • Equipment Service Record Reporting
  • Open work order report
  • Warranty claim summary report
  • Inventory management
  • Parts & merchandise detail reporting
  • Financial and historical trending
  • Service department financial summary
  • Shop foreman performance tool
  • Work order chargeback
  • Halt report
  • Open PO report
  • Tech paid hours vs. worked hour report
• Perform other duties assigned as assigned by the manager

Qualifications

• Valid driver's license
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience

Physical Demands

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Pay

Base Pay Range: $64,790.00 - 76,938.60. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.