Service Manager

About the role

Sunbelt Rentals—the fastest growing rental business in North America—is seeking a Service Manager to manage the servicing of company and customer equipment in a timely and effective manner.

Responsibilities

• Manages the repair and maintenance of company owned and customer equipment, including organizing the yard (Ready to Rent, Returned, Down).
• Prepares work schedules and handles service calls to meet customer needs and ensure equipment availability.
• Orders parts to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn maintenance requirements and capabilities of new equipment.
• Evaluates all equipment after repairs, maintenance, or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promotes safety awareness and performs quality control checks.
• Updates, maintains, and organizes equipment service records.
• Creates, updates, closes, and bills work orders.
• Files warranty claims in a timely fashion.
• Commissions new equipment.
• Orders parts, returns parts, and performs parts inventory.
• Disposes of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge).
• Generates and manages reporting, including:
  • Equipment due for service
  • Fleet status reporting
  • Equipment service record reporting
  • Open work order report
  • Warranty claim summary report
  • Inventory management
  • Parts & merchandise detail reporting
  • Financial and historical trending
  • Service department financial summary
  • Shop foreman performance tool
  • Work order chargeback
  • Halt report
  • Open PO report
  • Tech paid hours vs. worked hour report
• Performs other duties as assigned by the manager.

Requirements

• Valid driver’s license.
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning, scheduling, and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Qualifications

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

Reasonable accommodations may be made to comply with applicable laws.

Pay

Base pay range: $64,790.00 - $76,938.60. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, Dental, and Vision plans.
• 401(k) Match.
• Volunteer time off.
• Short-term and long-term disability.
• Accident, Life, and Travel insurance, as well as flexible spending.
• Tuition Reimbursement Options.
• Employee Assistance Program (EAP).
• Length of Service Awards.
• Paid time off, subject to Sunbelt’s policies:
  • 12-25 vacation days depending on years of service.
  • 5 sick days.
  • 6 holidays.
  • 2 half day holidays.
  • 2 floating holidays.
  • 1 inclusion day.
  • 1 volunteer day.

You will become eligible for benefits on the first of the month following 30 days from your start date.