Service Manager

About the role

TWC Services, Inc. is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment with over 115 years of experience, 34 offices in the Southeast and over 500 Technicians. The company puts employees first and seeks a Service Manager to oversee and manage a team of Service Technicians at a small branch, ensuring high-quality service and support to clients.

Responsibilities

• Quotes and Estimates Management: Leads quoting for repairs, parts, and workforce; obtains client approval and advocates for maintenance contracts, equipment replacement, and other service work within scope.
• Resource Management: Works with the service coordinator on scheduling workforce for work orders; leads purchasing of equipment, materials, and subcontracts; schedules deliveries to optimize price and work order progress.
• Work Order Management: Assists Service Technicians with technical problem solving and delivery of materials and supplies to expedite job completion; reviews open work orders with leadership, validates notes are updated and accurate, and makes adjustments prior to invoicing.
• Operational Efficiency: Ensures high quality operational standards by following best practices to maximize workflows, technology, and information; manages key performance indicators for consistency between locations and adherence to the TWC Way, including daily service ticket review, maintaining hold board statuses, attending 3:00 meetings, and following dispatch best practices.
• Safety Leadership: Promotes a culture of safety through coaching, motivation, and clear expectations aligned with compliance and best practice; ensures staff complete safety training and comply with policies; regularly monitors and evaluates technicians for safety compliance and documents within company systems.

Requirements

• 5-7 years of experience in a service leadership role
• Bachelor's Degree or Technical Training Program Completion

Benefits

• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Wellness reimbursement program
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances
• Prepaid Legal