Service Manager

At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role drives store sales, team member recruitment, engagement, and retention, with a strong focus on customers and team members.

Responsibilities

• Positively shape the culture in the store by modeling leadership behaviors aligned to Sprouts values.
• Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
• Demonstrate product knowledge when assisting customers and working with team members.
• Listen to and resolve customer complaints in compliance with company standards.
• Champion the activity and results surrounding customer service surveys and portal.
• Demonstrate a positive attitude, leadership, organization skills, time management, and willingness to learn new products while educating customers.
• Communicate standards, expectations, policy changes, and product knowledge to team members.
• Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs.
• Organize in-store hiring events, interviews, and build candidate pipeline in partnership with Region Talent Advisor Specialist.
• Responsible for hourly team member staffing, scheduling, training, developing, and managing discipline and performance appraisals for areas of responsibility.
• Celebrate store successes and identify/address opportunities for improvement.
• Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
• Lead front-end operations, ensure department records, and cash handling/accounting comply with legal and company policies.
• Manage team member concerns and conflict through proactive and clear discussions.
• Facilitate career development conversations in the store and support movement across the organization.
• Communicate sales promotion information to the cashier team to ensure proper execution and customer satisfaction.
• Provide and receive constructive feedback and direction for effective communication and collaboration.
• Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage).
• Execute company programs to ensure profitability of store operations and customer satisfaction in compliance with safety, labeling, health, and weights and measures standards.
• Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.
• Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations.
• Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with attention to code dates.
• Help build and maintain displays on the sales floor, compliant with company programs and standards.
• Verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices.
• Communicate temperature failure of cases, shelves, and storage areas to Store Manager.
• Confidently and effectively address emergencies, crises, equipment failure, and resolve any issues that arise.
• Flexible to perform other related duties as assigned.

Requirements

• Be at least 21 years of age.
• Have a high school diploma or equivalent; a degree in business management, marketing, retailing, communications, advertising, or related field preferred.
• Demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.
• Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness.
• Proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
• Flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.
• Able to lift 60 pounds between 15 inches and 70 inches above the ground; occasionally required to lift heavier items.
• Pushing and pulling racks and U-boats of merchandise is common; push and pull force required ranges from 80 to 100 pounds.
• Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally.
• Wear PPE consistent with task assignment, including non-slip, closed-toe shoes, long pants, and gloves (latex and/or cut-resistant).
• Use tools and equipment including phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks.

Pay

The pay range for this position is $22.50 - $36.00 per hour. Sprouts Farmers Market determines pay based on applicable experience and qualifications of the applicant.

Benefits

• Competitive pay
• Sick time plan to support you or your immediate family’s health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company-paid life insurance
• Contests and appreciation events throughout the year full of prizes, food, and fun
• Bonus based on company and/or individual performance (eligibility requirements may apply)
• Affordable benefit coverage, including medical, dental, and vision (eligibility requirements may apply)
• Health Savings Account with company match (eligibility requirements may apply)
• Pre-tax Flexible Spending Accounts for healthcare and dependent care (eligibility requirements may apply)
• Company-paid short-term disability coverage (eligibility requirements may apply)
• Paid parental leave for both mothers and fathers (eligibility requirements may apply)
• Paid holidays (eligibility requirements may apply)
• DailyPay: Transfer the money you’ve already earned at no extra cost, available the next business day

Sprouts is committed to fostering an inclusive, respectful, and caring workplace culture. Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Every team member is welcome to join one or more of the following groups: Inspiring Women at Sprouts, Rainbow Alliance at Sprouts, Sabor at Sprouts, Soul at Sprouts, and Honored to Serve at Sprouts.