Service Manager

About the Role

Southern Land Company, a national real estate development and construction firm, is seeking a full-time Service Manager to join our dynamic team at our Luxury Active Adults-Plus Flagship in Franklin, TN, pre-leasing in 2026. This is an exciting opportunity for an individual passionate about providing world-class customer service in a luxury active adult community and private club opening in 2027.

Responsibilities

• Maintain resident request system and accurate records for work orders, preventative maintenance, safety, repairs, and inventory.
• Monitor and evaluate the physical condition of the community, correcting unsafe conditions and making necessary repairs.
• Diagnose and perform maintenance/repairs on HVAC, electrical, plumbing, and other building systems.
• Operate the community within budgeted guidelines and supervise capital expenditure activities.
• Assist in hiring staff, evaluating service employee performance, and preparing annual budgets.
• Enforce safety policies, OSHA regulations, and building codes.
• Maintain 24-hour emergency coverage on a rotating basis.
• Perform routine preventative maintenance and handle make-readies as directed.
• Supervise all aspects of maintenance, including staff, vendors, and contractors.

Qualifications

• High School diploma or equivalent.
• Valid Driver’s license.
• 5+ years of practical maintenance experience and demonstrated skills.
• Experience managing a service team.
• Fair housing training.
• EPA certification for A/C units, pool operations, electrical, and universal certification.
• Knowledge of OSHA requirements.

Skills

• Knowledge of HVAC, plumbing, energy management systems (EMS), building automated systems (BAS), lighting, power systems, and communication/alarm systems.
• Strong working knowledge of Microsoft Office (Outlook, Word) and record-keeping.
• Strong leadership, teamwork, and organizational skills.
• Ability to analyze problems, develop solutions, and manage sensitive information.
• Excellent written and verbal communication skills.
• Ability to work independently, prioritize tasks, and manage tight deadlines.

Preferred Qualifications

• Yardi experience preferred.

Pay

The salary range for this position is $85K - $90K, based on experience.

Company Overview

Southern Land Company is a national real estate development and construction firm known for creating uniquely beautiful, complete communities. We value creativity, innovation, and attention to detail, offering a strong compensation and benefits package, including health, vision, dental, 401k with a strong match, and more. We are an Equal Opportunity Employer committed to fostering an inclusive workplace.