Service Manager

Southern Land Company is a national real estate development and construction firm with a full-service team of planning, architecture, design, construction, marketing, and resident experience professionals working together to create uniquely beautiful places.

About the role

The Service Manager at Bria & Capella in Las Vegas, NV will oversee building maintenance and mechanical facilities while cultivating resident satisfaction, controlling expenses, developing employees, and promoting teamwork in a fast-paced environment. This role requires reliability, professionalism, and a passion for world-class customer service.

Bria & Capella are premier multifamily projects: Bria is a five-story mid-rise with 275 apartment homes (studios to one-bedroom), and Capella is a 22-story luxury high-rise with 272 residences (studios to penthouses). Both communities feature extensive amenities, including resident lounges, concierge service, fitness centers, pools, dog runs, and outdoor lounges with bars and grills.

Responsibilities

• Maintain resident request system and accurate records for work orders, preventative maintenance, safety, equipment repair/replacement, utility cut-offs, sewer clean-outs, and inventory of parts and supplies.
• Operate community within budgeted guidelines and supervise capital expenditure activities, including writing specifications, obtaining competitive bids, and evaluating bidders.
• Lead hiring, training, and performance evaluation of service staff.
• Assist in preparing annual budgets for operating and capital expenditures.
• Enforce safety policies, OSHA regulations, and building codes; maintain 24-hour emergency coverage with an alternating on-call requirement.
• Complete work orders from resident requests and ensure routine property upkeep, diagnosing issues and making repairs per established policies and safety standards.
• Manage the make-ready process for vacant units, including pre-move-out inspections, creating punch lists, scheduling vendors, and inspecting completed work.
• Perform repairs and replacements (e.g., windows, doors, drywall, plumbing fixtures, appliances, ceiling fans, and painting).
• Conduct minor repairs to sinks, bathtubs, bathroom tile, and move equipment/furniture safely.
• Perform routine preventative maintenance on equipment and lead timely make-readies as directed by the Community Manager.
• Track inventory, reorder supplies, and complete documentation accurately.
• Maintain grounds, common areas, and amenities (e.g., trash/debris removal, pressure-washing, general cleaning, and painting).
• Support cost-cutting initiatives by repairing rather than replacing parts and minimizing waste.
• Inspect contractor/vendor work to ensure quality and compliance with specifications.
• Comply with company safety and risk-management policies, including attending safety meetings, completing OSHA training, and reporting accidents/incidents.
• Demonstrate customer service skills by addressing resident questions/complaints and completing work orders efficiently.
• Conduct routine/periodic community inspections to identify safety concerns and communicate physical needs to management.
• Monitor compliance with regulatory requirements, organizational standards, and operational processes; report violations.
• Lead ongoing trainings and ensure proper safety techniques are followed.

Requirements

• High School diploma or equivalent.
• Valid Driver’s license.
• 5+ years of practical maintenance experience with demonstrated skills.
• Experience managing a service team.
• Fair housing training.
• EPA certification (for properties with A/C units), plus pool operations, electrical, and universal certification.
• Knowledge of OSHA requirements.

Skills

• Knowledge of HVAC, plumbing, energy management systems (EMS/BAS), lighting, power systems, energy consumption, and communication/alarm systems.
• Basic interior/exterior building maintenance skills.
• Proficiency in Microsoft Office (Outlook, Word) for documentation and record-keeping.
• Strong leadership, teamwork, and interpersonal skills with flexibility to adapt to changing requirements.
• Ability to anticipate maintenance needs, analyze problems, and develop solutions.
• Physical ability to lift/move 25 lbs. regularly and 50 lbs. occasionally; possible exposure to weather conditions and chemical fumes.
• Excellent written/verbal communication, organizational, and time management skills.
• Ability to work independently, prioritize tasks, handle interruptions, and manage multiple projects under tight deadlines.
• Discretion with sensitive information and a strong sense of urgency.

Preferred Qualifications

• Yardi experience.

Pay

$90,000–$100,000 annually, based on experience.

Benefits

• Health, vision, and dental insurance.
• 401k with company match.
• Paid time off.
• Competitive compensation package.