Service Manager

Why Southern Land? Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful places.

Deco, located at E 9th and Calhoun Street, is a twenty-seven-story building that marks the debut of high-rise multifamily living in downtown Fort Worth. Spanning over 300,000 square feet, it offers 302 rental residences with one, two, and three-bedroom options, along with penthouses. The building boasts eight floors of above-grade parking and an array of resort-inspired amenities, including a multi-story amenities deck with unobstructed views, nouveau sky lounge, 24th floor sun-facing pool with heated spa, poolside bar and lounge, an athletic studio, and many more.

Responsibilities

• Maintain resident request system; maintain accessible and accurate records for work orders and preventative maintenance, safety, repair/replacement of major equipment, utility cut-off, sewer clean-outs, and inventory of parts and supplies.
• Monitor and evaluate the physical condition of the community and correct unsafe conditions, install locks, parts, safety devices and make repairs as needed.
• Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, water and sewer lines, stairs, gates, fences, patios, railings, roofing, gutters, tile, carpet, flooring, fireplaces, ceiling fans, appliances, shutters, doors, cabinets, windows, gas and electric boilers, walls and ceilings, security system, pool area, tile, and other equipment as required.
• Operate community within budgeted guidelines.
• Supervise activities of capital expenditure including writing specifications for work to be done, obtaining competitive bids, and investigating qualifications of responding bidders.
• Assist in hiring staff and evaluating service employee performance.
• Assist in the preparation of annual budgets for operating and capital expenditures.
• Enforce safety policies and OSHA regulations. Stay current on all applicable building codes and safety standards, as required.
• Maintain and schedule 24-hour emergency coverage, alternating on-call requirement.
• Move appliances, equipment, furniture as needed in accordance with generally accepted safety precautions.
• Perform routine preventative maintenance on equipment.
• Handle make-readies in a timely manner as directed by General Manager.
• Ensure adherence to uniform policy.
• Supervise all aspects of maintenance on community, including staff, vendors, and contractors.

Requirements

• High School diploma or equivalent
• Valid Driver’s license
• 5+ years practical experience, verification of maintenance experience, and demonstrated skills
• Experience managing a service team
• Fair housing training
• EPA certification required for properties with A/C units, as well as pool operations, electrical and universal certification
• Knowledge of OSHA requirements

Skills

• Knowledge of HVAC and Plumbing
• Knowledge of energy management systems (EMS) or building automated system (BAS)
• Knowledge of lighting, power systems, and energy consumption
• Knowledge of communication and alarm systems
• Knowledge of basic interior and exterior building maintenance
• Strong working knowledge of Microsoft Office (Outlook, Word) with ability to type documents and maintain accurate records
• Strong leadership skills and attention to detail
• Solid teamwork skills with flexibility to adjust to changing project requirements and deadlines
• Ability to anticipate the maintenance needs of the property
• Ability to lift/move 25 lbs. regularly and 50 lbs. occasionally
• Possible exposure to changing weather conditions and chemical fumes
• Ability to analyze problems and develop solutions
• Ability to keep sensitive information highly confidential
• Excellent written and verbal communication skills
• Strong organizational and interpersonal skills, and the ability to deal professionally with co-workers, residents, and vendors
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion
• Ability to work independently, prioritize work, and ask for further clarification when necessary
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events

Preferred Qualifications

• Yardi experience preferred

Pay

The salary for this position is up to $100K, based on experience.

Benefits

• Health, vision, and dental insurance
• 401k with a strong match
• Paid time off

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities.