Service Manager

About the role

The Service Manager is responsible for overseeing all aspects of the service department. The Service Manager will lead a team of technicians, service advisors, and support staff to ensure the highest level of customer satisfaction and efficiency in servicing vehicles.

Responsibilities

• Manage and supervise all service department employees, including technicians, service advisors, and support staff.
• Monitor and analyze key performance indicators (KPIs) to ensure department goals are met or exceeded.
• Develop and implement strategies to increase service department revenue and profitability.
• Ensure the highest level of customer service and satisfaction by resolving customer concerns and complaints in a timely and professional manner.
• Maintain a clean, safe, and organized work environment in the service department.
• Communicate with customers to provide updates on the status of their vehicles and recommend necessary repairs or maintenance.
• Work closely with the parts department to ensure timely availability of parts needed for repairs.
• Train and mentor service department employees to enhance their skills and knowledge.
• Stay current on industry trends and developments to proactively address challenges and opportunities in the service department.

Qualifications

• High school diploma or equivalent; technical or vocational training in automotive repair is preferred.
• At least 3 years of experience in a leadership role in a service department at an automotive dealership.
• Strong communication, interpersonal, and customer service skills.
• Proficiency in computer software and systems used in automotive repair and service departments.
• Ability to work well under pressure and prioritize tasks effectively.
• Valid driver's license and clean driving record.

Benefits

• Medical, Dental, Vision, Life Insurance
• 401k

Pay

• Base Salary Compensation between $5,859.00 and $5,900.00
• Production bonus based on individual or team performance (range from $0.00 if baseline benchmarks are not met without any fixed upper limit)