Service Manager

Responsibilities

• Lead and mentor a group of front-line colleagues
• Provide highly skilled “hands-on" management
• Train and develop technicians
• Monitor scheduling and routing to drive efficiencies and productivity
• Schedule client services and route service technicians
• Motivate the service team to provide high-quality customer and technical services
• Guide service technicians in resolving client issues and concerns
• Ensure that customer expectations are met
• Perform quality site inspections
• Review and submit all service-related documents and reporting
• Assist with interviewing and selecting service technicians and trainees
• Maintain inventory of equipment and supplies
• Multi-task within a fast-paced environment

Qualifications

• At least 3 years of SUPERVISORY or management of direct and indirect reports in a service-based industry
• High School Diploma/GED
• Excellent communication skills
• Valid Driver’s license
• Must be 18 years of age

Pay

Minimum pay range offered for this role is $60,000 - $70,000 per year.