Service Manager

Family-owned and operated, we provide complete HVAC, plumbing, and electrical services throughout Central Pennsylvania. As the first and only Bryant Factory Authorized Dealer in Clinton County, we take pride in helping customers make informed decisions by providing knowledgeable recommendations customized to their comfort needs. Our experienced and versatile team is dedicated to delivering high-quality service, including professional installations, maintenance, and customer support, while promoting a positive workplace that encourages career development and growth.

Pay

$55,000 - $80,000 salary depending on experience + performance bonus structure

Schedule

Monday through Friday | 40+ hours weekly | overtime as required

Benefits

• Health Insurance: Company covers 75% of the employee premium, 25% for dependents
• Retirement Plan: IRA with 3% company match
• Company-issued phone, tablet, and uniform
• 3 PTO / sick days
• 6 paid holidays + 2 paid floating holidays (Easter & your birthday)
• 80 hours paid vacation
• In-house HVAC trainer & NATE Certification testing proctor
• Cloud-based dispatch software (Service Titan – no paper!)
• Consistent weekly pay schedule

Responsibilities

• Oversee the day-to-day operations of the service department, ensuring efficient workflow and exceptional customer service
• Manage a team of technicians & maintain service schedules
• Oversee training and development ensuring compliance with industry standards and company policy
• Ensure timely completion of HVAC service requests
• Maintain customer relations
• Handle daily billing and warranty claims
• Order parts & finalize technicians estimates
• Ensure all vehicles are stocked
• Conduct performance reviews of technicians

Requirements

• Over 3 years of experience in management within a service-based environment, or a comparable mix of education and professional background
• Minimum of 3 years of hands-on knowledge in the HVAC field
• Proficient in computer applications, including Microsoft Office programs such as Word, Excel, and Outlook
• Familiarity with ServiceTitan software is beneficial
• Demonstrated leadership capabilities with experience guiding, coaching, and supporting technician teams
• Strong verbal and written communication skills to build positive customer relationships and encourage team cooperation
• Capable of handling multiple responsibilities efficiently while meeting deadlines and maintaining priorities
• Excellent analytical thinking with sound judgment and effective problem-resolution skills
• Highly organized with strong administrative abilities in scheduling, reporting, and inventory coordination
• Valid driver’s license and insurable driving record
• High school diploma or equivalent