Service Manager

RDO Equipment Co. · Grafton, ND · 2 mo ago

$60k–$85k/yrFull-time

Industry-leading team providing a world-class experience for customers
Guided by a family’s values and shaped by the strengths, voices, and entrepreneurism of our team members
Dealing in iron from the world’s leading equipment and technology manufacturers
Providing a positive lift in communities through vital work

Managing Work Orders: Opening and closing orders, tracking progress, and ensuring smooth internal system operations.
Scheduling and Workflow Management: Assigning techs to jobs, managing workflows, and keeping everyone aligned.
Delivering Top-Notch Service: Clear, respectful, and timely communication with customers during repairs.
Communication: Connecting with the team and customers, ensuring everything runs smoothly and everyone is aligned.
Team Management and Development: Motivating the team, supporting growth, and handling issues.
Customer Service and Relationship Building: Satisfying customers, building strong relationships, and delivering a world-class experience.

Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
Customer Service Skills: Passionate about delivering top-notch customer experiences.
Tech-Savvy: Confident using computers and quick to learn new systems.
Experience: Familiarity with the industry is a plus, but not required.
Communication: Expresses self clearly, both in writing and in conversation.
Pace: Thrives in a fast-moving environment where priorities can shift, and no two days are the same.
Valid Work Authorization: Valid work authorization and ability to work in the U.S. without sponsorship.

Outdoors Friendly: Hunting, fishing, and access to nearby state parks and wildlife areas.
Culture of Support: Helping each other, working together to grow the store.
Tight-Knit Team: Friendly team in Grafton solving customer problems throughout the region.

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