SERVICE MANAGER

CSM Kenworth in Richfield is seeking a driven individual for a full-time Service Manager position. This role is ideal for those with leadership experience, professionalism, and excellent communication skills. Join a growing and successful dealer group.

About the Role

The Service Manager oversees the Branch service department and its diesel technicians, ensuring efficient and profitable operations while maintaining high customer satisfaction. Responsibilities include setting strategic and operational goals, managing profit targets, and fostering communication between departments and vendors. The role also involves facility upkeep and compliance with budget guidelines.

Responsibilities

• Establish financial and operational objectives for the Branch service department in support of the company’s annual business planning process.
• Prepare, review, and adjust operating and capital budgets for the service department.
• Provide management information to the Executive Committee, including truck service forecasts and market trends.
• Evaluate department performance against target goals and implement corrective actions as needed.
• Analyze the diesel truck market and develop or revise sales and marketing plans to capitalize on current conditions.
• Build and maintain relationships with key vendors, including Kenworth, PACCAR, engine distributors, and drive train vendors.
• Maintain strong customer relations by addressing concerns and mediating solutions.
• Ensure compliance with manufacturer and vendor warranties and technical service procedures.
• Follow up and collect vendor credits and allowances in a timely manner.
• Interview, hire, and recommend diesel technicians and warranty staff for employment.
• Schedule training for shop personnel, including external training schools and in-house seminars.
• Oversee purchasing and acquisition of department tooling and equipment.
• Ensure department productivity, efficiency, and adherence to company policies and goals.
• Address personnel issues, including performance appraisals and improvement plans.
• Hold monthly shop, foreman’s, and safety meetings; record and maintain notes and ensure HR receives safety meeting documentation.
• Comply with federal, state, and local regulations, including HAZMAT, OSHA Right-to-Know, and safety programs.
• Coordinate and implement Branch service advertising and specials.
• Maintain cleanliness and organization of the shop and service office area.
• Ensure overall upkeep of facility and grounds.

Requirements

• Associate’s degree (AA) in a technical field or comparable work experience.
• 3–5 years of heavy-duty truck service or related experience, with supervisory experience preferred.
• Proven management skills, including strategic planning, decision-making, and program implementation.
• Ability to demonstrate extensive product knowledge to customers and staff.
• Strong supervisory skills, including coaching, training, and motivating subordinates.
• Highly organized, detail-oriented, and results-driven.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to work under pressure while assisting a diverse customer base and fostering industry relationships.
• Effective written and oral communication skills.
• Professional demeanor in handling upset customers.
• Good mathematical skills, basic computer proficiency, and knowledge of Windows.
• Ability to obtain a valid Commercial Drivers License (CDL).
• Willingness to travel for meetings, customer visits, and training classes.
• Ability to sit, stand, bend, kneel, stoop, and lift/move up to 75 lbs. regularly.
• Ability to work 8–12 hour days in a dealership environment, including frequent exposure to weather elements.

Schedule

Full-time position with 8–12 hour workdays.