SERVICE MANAGER

About the role

The Service Manager position at the York, NE location is ideal for those with experience in leadership, professionalism, and excellent communication skills. This is a great opportunity to join a growing and successful dealer group.

Primary Duties

• Responsible for the Branch service department and its diesel technicians
• Efficient and profitable operation of the department
• Develops and maintains high level of customer satisfaction
• Strategic and operational goals and objectives for the Branch service department
• Establishes Service Department profit targets and ensures operational goals are met
• Fosters effective and timely communication between Service and all other Branch departments
• Communicates with vendors on product and warranty issues
• Overall responsibility for upkeep and maintenance of facility and grounds

Responsibilities

• Establishes financial and operating objectives for the Branch service department
• Prepares operating and capital budgets for the Branch service department
• Reviews budgets regularly and takes corrective action as needed
• Provides management information to the Executive Committee
• Evaluates Service Department's performance against target goals and standards
• Analyzes the diesel truck market and develops and/or revises current sales and marketing plan
• Establishes and fosters relationships with key outside vendors
• Maintains good customer relations by addressing all customer concerns
• Follows up and collects vendor credits and allowances in a timely manner
• Hires and recommends hiring of department personnel
• Schedules employees to appropriate training schools or arranges in-house training seminars
• Oversees purchasing and acquisition of appropriate department tooling and equipment
• Ensures department is achieving acceptable productivity, efficiency and is adhering to company goals and policies
• Handles personnel issues for the Service Department
• Holds monthly shop meetings, foreman’s meetings and safety meetings

Qualifications

• Associate’s degree (AA) in a technical field or comparable work experience required
• 3-5 years of heavy-duty truck service or related experience with supervisory experience preferred
• Management skills to include strategic plan development, decision making abilities and program implementation
• Product knowledge to include extensive product knowledge to customer and staff
• Supervisory skills to include coaching, training and motivating subordinates to reach established department goals
• Organized, detail oriented and results driven
• Prioritizes and handles numerous tasks simultaneously
• Works well under pressure while assisting a wide variety of customers (both internal and external)
• Handles upset customers in a professional manner
• Good mathematical skills, basic computer skills, and knowledge of Windows
• Maintains a valid Commercial Drivers License (CDL)
• Ability to travel to meetings, visit customers, attend training classes
• Sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
• Works in a dealership environment to include 8 – 12 hour days with frequent exposure to weather elements