Service Manager

About the role

The Service Manager is responsible for the efficient and profitable operation of the Shop and Field Service departments.

Responsibilities

• Ensure defined processes related to work-order opening, closing, and invoicing are adhered to and running efficiently.
• Oversee the warranty work-order process to ensure good information is gathered in the field and proper guidelines and timelines are followed during closure.
• Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements.
• Consult with executive management regarding departmental objectives.
• Collaborate with the Technical Services department to ensure applicable training schedules are in place for each technician.
• Provide resources necessary to maintain a clean and safe working environment.
• Work with customers to quickly resolve concerns regarding service work.
• Maintain positive working relationships with technicians and other support staff.
• Work with Field and Shop service managers to ensure legible and accurate quotes are provided to internal and external customers and PSSRs.
• Recommend the most cost-effective repair procedures and guidelines to customers and PSSRs.
• Maintain clear communication with the Technical Services department regarding open technical issues.
• Ensure information flow to technicians is adequate and timely.
• Plan truck equipment, tooling purchases, and other capital recommendations for executive management.

Requirements

• Minimum of five years of experience with heavy equipment.
• Organizational skills.
• Telephone skills.
• Communication skills.
• Safety knowledge.
• Math, reading, and writing skills.
• Product knowledge.
• Reasoning skills.
• Computer skills:
  • Microsoft Word – Intermediate Level.
  • Microsoft Excel – Intermediate Level.

Work Environment

• Monday–Friday, 7:00 AM – 4:00 PM.
• Office environment with potential exposure to industrial environments.
• Noise level in the work environment is moderate to loud.

Physical Requirements

• Bending, reaching, twisting, pulling, kneeling, and lifting are continuous essential functions of the job.
• Normal physical agility is required.
• Requires the use of both hands.

Benefits

• Health insurance.
• Vision insurance.
• Dental insurance.
• 401K with company match.
• $100K employer-paid AD&D.
• Supplemental life insurance.
• PTO accruing on start date.
• Sick time.
• Bereavement leave.
• Short-term and long-term disability.
• EAP program.
• Safety boot and prescription safety eye glasses allowance.
• Training and advancement opportunities.