Service Manager

About the role

Responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met.

Responsibilities

• Formulates the major objectives, specific plans, plan procedures and programs for the Service Department;
• Evaluates the department's results and performance against objectives;
• Affirms the highest quality standards of professionalism in serving the customer and identifying their needs;
• Assesses present and future needs, trends, problems and profit opportunities of the Service Department;
• Establishes short- and long-term operating and financial objectives for the Service Department;
• Reviews and appraises the results of activities within the department and takes appropriate action as necessary;
• Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships;
• Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force;
• Maintains appropriate communication within and between all departments within the branch;
• Promotes safe work habits and ensures that safety rules are followed;
• Develops and maintains policies and practices which will ensure positive employee and customer relations;
• Collaborates with the Director of Service and if appropriate General Manager to keep informed about the activities of competition, market conditions and department operation;
• Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor;
• Manages Service Porters, Service Technicians, Service Advisors, Service Forman, and Service administrative personnel.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• An equivalent combination of education and experience is acceptable.
• CDL preferred.
• Minimum of four years' experience in related field.
• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• Must have positive can-do attitude.
• Must have strong work ethics and commitment to extra hours when needed.