Service Manager

Responsibilities

• Deliver warm, polished, and personalized service that consistently exceeds guest expectations.
• Lead, support, and coordinate front-of-house service teams to ensure flawless execution each shift.
• Observe service performance on the floor, providing real-time coaching and addressing opportunities with professionalism and discretion.
• Serve as a primary point of contact for guest feedback, resolving concerns thoughtfully and promptly to preserve the dining experience.
• Uphold and model Ray’s service standards, ensuring consistency, grace, and attention to detail at every touchpoint.
• Partner with leadership to develop initiatives that elevate service quality, guest engagement, and overall experience.
• Build genuine relationships with repeat guests and VIPs to foster loyalty and long-term connections to the brand.
• Review guest feedback and trends to identify opportunities for service enhancements and continuous improvement.
• Support service-driven strategies that enhance guest retention and reinforce Ray’s reputation for excellence.
• Oversee daily front-of-house operations, including scheduling and floor coverage, to support seamless service.
• Train and mentor service staff on fine-dining etiquette, service sequences, and hospitality best practices.
• Ensure quality control through consistent service execution and adherence to established procedures.

Requirements

• Must be authorized to work in the United States and provide proper documentation.
• Must pass a background check.
• Demonstrated experience in a hospitality or service-focused environment, preferably within upscale or fine-dining settings.
• Deep understanding of hospitality service standards, guest engagement, and service recovery best practices.
• Strong organizational, communication, and problem-solving skills with keen attention to detail.
• Collaborative leadership style with the ability to work independently and as part of a cohesive management team.
• Flexible availability, including evenings, weekends, and holidays as required by restaurant operations.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-term disability
• Flexible spending Account
• Paid time off

Required Skills

• Attention to Detail
• Leadership
• Communication
• Ability to Work Under Pressure
• Organizational Skills
• Adaptability