Service Manager

About the role

As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, seeks a dynamic Service Manager with expertise in cooling water, wastewater, pretreatment/RO, and wastewater operations. This role is pivotal in shaping our service and support strategy to ensure system assurance and operational excellence for our mission‑critical customers. In a world with increasing water shortage and contamination challenges, Nalco Water helps customers conserve more than 161 billion gallons of water each year, working across light and heavy industry to reduce, reuse, and recycle water while protecting systems and equipment.

Responsibilities

• Serve as the technical service expert on data center cooling systems, with a focus on liquid‑to‑liquid heat exchange and CDU technologies.
• Support training of site level technicians and customers regarding installation, commissioning, maintenance, and troubleshooting activities.
• Manage the service components of startup/commissioning projects and operational activities for CDU and adjacent liquid cooling offerings.
• Manage and complete daily operations of site personnel, chemistry, reporting, budget and maintenance programs.
• Maintain relationships with Key Contacts.
• Perform most of the positions managed.
• Troubleshoot systems, maintain inventory management, and perform system audits.
• Communicate, report and resolve issues with minimal support from the Operations Management team.

Requirements

• Candidate must reside within or is commutable to Beaumont, TX.
• Overnight travel up to 5%.
• Associate’s degree.
• 5 years of experience in data center infrastructure, with a strong focus on mechanical systems, cooling technologies, and commissioning processes.
• Possess a valid driver's license and acceptable Motor Vehicle Record.
• Immigration sponsorship is not available for this role.
• Physical requirements: Drive a company vehicle as required to perform job duties (pre‑employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle). Ability to perform essential functions of the job, with or without reasonable accommodation.

Qualifications

• Proven track record in data center construction, startup, and operational support.
• Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation.
• Excellent communication and collaboration skills, with the ability to interface with both technical and non‑technical stakeholders.
• Experience working in a startup or fast‑paced environment is a plus.

Benefits

• Paid training held in the field and at Nalco Water Headquarters in Naperville, IL.
• Enjoy a flexible, independent work environment.
• Receive a non‑decaled company vehicle for business and personal use.
• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more.

Pay

The total compensation range for this position is $81,200‑$121,700, which includes base pay and target incentive based on performance, per plan terms.