Service Manager

Nader's Pest Raiders is part of the Arrow Exterminators family of brands, a family-owned and operated business since 1964. Servicing 12 states with multiple offices for a personalized approach, we are the sixth-largest pest and termite control company in the U.S. by revenue. We foster a welcoming work environment rooted in family values and are committed to protecting everyone's quality of life through passionate, highly trained team members.

About the role

As a Service Manager, you will oversee all aspects of Service Center operations, including revenue, sales, profit, human resource activities, training, and compliance. You will ensure uncompromised service to customers and team members while upholding our Vision, Mission, and Core Values.

Responsibilities

• Manage daily operations to ensure technicians are organized in appointment scheduling and service tickets.
• Verify technicians have vehicles, uniforms, product, equipment, and paperwork in order through daily check-ins.
• Utilize conflict resolution and effective communication to ensure positive interactions for both team members and customers.
• Provide coaching, training, and support as a seasoned technician, including hands-on field assistance and coverage.
• Assist the Branch Manager in achieving monthly performance goals.
• Operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, and other web-based portals).

Requirements

• Industry experience (preferred).
• Demonstrated leadership abilities.
• Effective verbal and written communication skills.
• Proven conflict resolution skills.
• Ability to multitask and strong organizational skills.
• Basic math skills.
• Ability to pass state regulatory agency-required licensing/certification exams.
• High school diploma or equivalency (college preferred).
• Valid driver’s license.
• Accessible after hours, including weekends and holidays.
• Minimum 40-hour work week.
• Proven track record in achieving sales results.

Benefits

• Company vehicle.
• Generous time off and 11 paid holidays.
• 401(k) with company match and Roth IRA.
• Medical, dental, and vision insurance.
• High deductible HSA.
• Telemedicine, disability, cancer, and accident insurance.
• Company-paid health & wellness suite, with optional additional life insurance.