Service Manager

About the role

Full‑time Service Center Manager responsible for overseeing all aspects of Service Center operations, including management of revenue, sales, profit, human‑resource activities, training, and compliance. The role ensures uncompromised service to customers and team members while upholding the company’s Vision, Mission, and Core Values.

Responsibilities

• Manage revenue, sales, profit, and compliance for the Service Center.
• Oversee human‑resource activities and staff training.
• Ensure technicians are organized in appointment scheduling and service tickets.
• Verify daily that technicians have vehicles, uniforms, product, equipment, and paperwork in order.
• Provide conflict resolution and effective communication to deliver an excellent customer and team experience.
• Coach, train, and support technicians; spend time in the field assisting the team and providing coverage.
• Assist the Branch Manager in achieving monthly performance goals.

Requirements

• Industry experience (preferred).
• Demonstrated leadership abilities.
• Effective verbal and written communication.
• Conflict resolution skills.
• Proficiency with internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, and other web‑based portals).
• Proven track record in achieving sales results.
• Ability to multitask and strong organizational skills.
• Basic math skills.
• Ability to pass any state regulatory agency‑required licensing/certification exams.
• High school degree or equivalency (college preferred).
• Current driver’s license.
• Ability to work a minimum 40‑hour work week and be accessible after hours, including weekends and holidays.

Benefits

• Company vehicle.
• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High‑deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & wellness suite (company‑paid) plus optional additional life insurance.

About Our Family Of Brands

Nader’s Pest Raiders is part of the Arrow Exterminators family of brands, a family‑owned and operated business founded in 1964. The company now serves 12 states with multiple offices per state, offering a personalized approach to communities. Ranked by revenue, Atlanta‑based Arrow Exterminators is the sixth‑largest pest and termite control company in the United States. The culture emphasizes family values, a welcoming work environment, and a commitment to protecting quality of life.

Schedule

• Minimum 40‑hour work week.
• Availability after hours, including weekends and holidays.