Service Manager

Martin Automotive Group is a leader in the automotive industry, consistently ranked in the Automotive News Top 125 Dealership Groups. Our Volkswagen San Bernardino location is seeking a Service Manager to join our team of over 400 service and sales professionals. We thrive on professional growth through customer and employee satisfaction.

Responsibilities

• Establish goals and objectives for the service department and develop plans to meet them
• Coordinate and administer an annual operating budget for the service department
• Direct and schedule all activities of the service department employees
• Understand and comply with federal, state, and local regulations affecting service operations (e.g., hazardous waste disposal, OSHA right-to-know)
• Complete OSHA training and ensure department employees complete it
• Provide technical assistance to service department employees when needed
• Conduct monthly meetings with service department employees
• Monitor service technicians' payroll records and establish competitive compensation plans
• Establish and maintain positive relationships with customers to encourage repeat and referral business
• Build relationships with vocational and technical schools to enhance personnel recruitment
• Serve as liaison with factory representatives and complete manufacturer meeting notes
• Market the service department through all available channels
• Provide accurate repair estimates and explain costs and time requirements to customers
• Follow up with customers on unsold repairs
• Stay updated on new equipment, tools, and systems; recommend purchases and monitor shop tools
• Perform quality checks on completed repairs
• Maintain paper service history files (customer, warranty, and internal) by VIN
• Ensure work areas and customer waiting areas are clean and comfortable
• Control department performance using comeback reports, warranty reports, and monthly forecasts
• Collect accounts receivable for service work
• Follow up with the parts department on part orders to ensure availability
• Maintain and safeguard company assets (vehicles and equipment)
• Follow all company policies and procedures as outlined in the Personnel Policy Manual
• Perform any other duties as assigned

Requirements

• Minimum high school diploma or GED equivalent
• Five years in a dealership management position
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
• Import experience is a plus

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k
• Paid Holidays
• Weekly Paychecks