Service Manager

Responsibilities

• Routinely work with General Manager to review department financial service goals and progress
• Assist with service department scheduling and planning the use of material & equipment
• Daily oversight of customer service and data analysis
• Cold calling new customers, leading sales and growth for the department
• Work closely with inventory personnel for material sourcing and lead times
• Oversee preventative maintenance contracts including visits, billings, and renewals
• Assists in recruiting, training, and coaching team members
• Provide guidance, discipline, and coaching to support service office and field team
• Communicating changes in policy/procedures
• Instill a culture of accountability and pride in individual & team performance
• Achieve margin goals based on work category
• Ensure projects are delivered per estimates and customer expectations
• Provide administrative, sales, and estimating support to the service department
• Review warranty repairs and ensure they are handled appropriately
• Escalate customer complaints, service issues, or billing discrepancies to General Manager
• Participate in on call rotation providing team members and customers with after-hours support

Requirements/Qualifications

• 5+ years of mechanical service or related service management experience
• High School diploma or GED
• Problem Solving/Analysis skills; attention to detail; organization
• Organizational leadership to encourage team growth and cooperation.
• Project Management experience
• Ability to multitask in a fast-paced environment
• Verbal & written communication skills; Proficiency in Microsoft Office
• HVACR/Plumbing/Mechanical experience
• Field estimating or design build experience

Pay

The pay range for this position is $40,000 - $60,000 annually, depending on experience and qualifications. Exact compensation is determined by the hiring manager and discussed during the interview process.