Service Manager

Job Summary

Lynch Chicago is seeking a Service Manager to join their dynamic team. With over 65 years of experience, Lynch offers competitive compensation packages and the best benefits in the industry.

Requirements

• Excellent leadership and communication skills
• Previous supervisory experience
• Valid driver's license
• Positive, can-do attitude
• Strong work ethic and commitment to extra hours

Essential Qualifications

• Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-departments (body shop and install)
• Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs
• Strong leadership and team collaboration skills
• At least 3 years of management experience
• Background in Sales is a plus
• Able to manage high-pressure situations with exceptional prioritization and time management
• Strategic and proactive mindset, with a focus on equipping your team for success
• Self-aware, flexible, and open-minded approach
• Analytical thinking combined with hands-on problem-solving abilities
• Advocate for both customers and team members

Responsibilities

• Maintain service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience
• Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment
• Mentor future leaders and provide regular coaching and feedback
• Take ownership of your service center’s performance by driving continuous improvement initiatives that enhance team productivity and customer service
• Champion safety, efficiency, and quality in all operations
• Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals
• Develop a deep knowledge of Lynch products, service systems, and procedures to act in the best interest of the company