Service Manager

This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

About the Role

The Service Manager has overall responsibility for the product support operations of the retail branch. This includes overseeing day-to-day internal and external service repairs and managing product support personnel.

Responsibilities

• Maintains and establishes a well-organized, profitable work center with a strong emphasis on customer relations.
• Exercises authority within guidelines set by the Retail Product Support Manager.
• Opens and closes service work orders.
• Schedules workload for in-house and field staff.
• Identifies training needs and oversees the training schedule for service staff.
• Oversees cleanliness of the facility and grounds.
• Manages warranty claims.
• Works with the parts department on parts ordering for repairs in process.
• Travels and works on customer machines in the field as required.
• Operates and maintains electric and/or air-powered hand tools.
• Assists in testing and commissioning of products as necessary.
• Performs pre-start checks and ensures the product is ready for start-up.
• Meets quality standards with no supervision and minimum required rework.
• Operates forklifts and overhead cranes as required.
• Reads various measuring tools including micrometers, calipers, and torque wrenches.
• Maintains quality standards through visual and mechanical inspection methods.
• Works safely by following established safety procedures.
• Handles and disposes of hazardous wastes such as oil, antifreeze, transmission fluid, auto parts cleaner, and similar materials.
• Troubleshoots using hydraulic and/or electrical schematics.
• Directly manages service technicians and supporting staff.
• Responsible for the overall direction, coordination, and evaluation of the Service team.

Requirements

• Associate or Technical degree in a related field plus five years of experience; or equivalent combination of education and experience.
• Works collaboratively across departmental boundaries toward common goals.
• Actively contributes, listens attentively, and expresses ideas respectfully and clearly to foster mutual understanding.
• Adapts flexibly to new requirements and actively contributes to improvements.
• Drives learning and development of new personal and professional skills.
• Recognizes and supports the strengths and development opportunities of employees.
• Encourages independent action and responsibility within the team.
• Contributes to effective conflict resolution within the team.
• Identifies market opportunities and risks early and derives appropriate measures.
• Evaluates measures from economic and strategic perspectives.
• Implements measures decisively.
• Aligns their area of responsibility with corporate strategy and coordinates with other areas.
• Recognizes complex relationships and uncertainties in the working environment.
• Thinks beyond their own area and considers issues from different perspectives.
• Develops sustainable solutions through networked thinking.
• Demonstrates awareness of their own thoughts, actions, and behaviors in line with core values and principles of cooperation and leadership.

Benefits

• Major medical, dental, and vision insurance.
• 401K plan with company match.
• Paid vacation and personal days.
• Competitive salary.

Location

Liebherr USA Co.
8200 Fayetteville Road
Raleigh, NC 27603
United States