Service Manager

Responsibilities

• Evaluate performance of department operational and financial statistical tools.
• Hire and train all service department staff.
• Evaluate performance of employees based on job descriptions and department objectives.
• Outline training program for service department employees; coordinate in-dealership technical training; maintain training records.
• Conduct shop meetings daily.
• Maintain good working relationship with factory representatives.
• Prepare pricing guides and menus for frequent labor operations.
• Resolve guest problems or concerns with urgency.
• Supervise technicians on the job to ensure quality workmanship.
• Maintain technician efficiency and provide assistance for improvement.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Understand, keep aware of and comply with federal, state and local regulations that affect service operations (hazardous waste disposal, OSHA, etc).
• Maintain a safe work environment.
• Plan and coordinate service marketing activities.
• Keep technical information updated; maintain information library.
• Control special tool and equipment inventory, maintenance and repair.
• Maintain housekeeping standards in the workshop, technician facilities and service parking lot.
• Conduct final inspection on vehicles, spot check and difficult vehicles.
• Assist with diagnosis of difficult and unusual malfunctions.
• Monitor and follow up on parts orders.

Requirements

• Minimum 1 year experience in a service advisory role
• Positive attitude
• High volume mentality
• CIS focused
• Required experience:
• Service Advisor, Dealership
• Automotive Knowledge: 1 year

Benefits

Kocourek offers an extensive benefit packet that includes: paid time off, medical, dental, long and short term disability, life insurance and a generous matching 401k plan.