Service Manager

About the role

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers.

Responsibilities

• Consistently attain technician utilization at or above 85%
• Consistently attain a service billing efficiency ratio above 75%
• Control technician labor cost at or below 28% of revenue
• Ensure that training targets are achieved and maintained in all areas where training expectations are established
• Abide by all Kenco Corporate Safety and Quality Procedures
• Verify that accepted best practices are operating in the shop location
• Assist in implementing and sustaining a recruiting program for technicians
• Evaluate the performance of each technician against established performance criteria
• Ensure that training goals for technicians are met
• Develop and maintain best practices for work order coordination between parts and service department
• Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed
• Make daily assignments of workloads and job duties
• Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans
• Responsible for general cleanliness of the shop
• Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing
• Manage a Preventative Maintenance program for all technicians
• Review and evaluate technician daily KFS productivity sheets
• Interact with customers and coworkers in a professional manner
• Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person
• Maintain open communications with all associates

Qualifications

• 3–5 years of related experience and/or training in a service environment
• Background in fleet service operation or related field

Competencies

• Business Acumen – Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting the business and organization
• Communicate for Impact – Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team
• Leading People – Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy
• Managing Transitions / Change Management – Effectively plans, manages and communicates changes in processes with appropriate stakeholders
• Relationship Management – Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives
• Strategic Agility – Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization

Travel Requirements

This position is expected to travel approximately 25% or less. A passport is not required, but recommended.

Benefits

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays – 10 days