Service Manager

Job Details

• Overseeing daily operations of the service center, ensuring efficient and effective service delivery.
• Leading, coaching, and developing a team of service professionals to deliver exceptional customer service.
• Managing and optimizing inventory levels, ensuring accurate record-keeping and minimizing stock discrepancies.
• Implementing and managing logistics processes, coordinating with suppliers and transport companies to ensure timely delivery of goods.
• Driving continuous improvement initiatives in all areas of service center operations.
• Developing and maintaining strong relationships with customers, addressing and resolving any issues or complaints promptly and professionally.
• Collaborating with senior management to set operational goals and objectives, and developing strategies to achieve these.
• Ensuring compliance with health and safety regulations and company policies.

Qualifications

• A minimum of 5 years’ experience in a service center environment, with a strong focus on operations management, team leadership, customer service, inventory management, and logistics management.
• Proven track record of leading and developing high-performing teams.
• Excellent customer service skills, with the ability to build strong relationships with customers.
• Strong inventory management skills, with the ability to accurately track and manage stock levels.
• Solid understanding of logistics management, with experience coordinating with suppliers and transport companies.
• Exceptional problem-solving skills, with the ability to effectively resolve issues and drive continuous improvement.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, customers, and senior management.
• Strong organizational and time management skills, with the ability to effectively manage multiple tasks and priorities.
• Proficiency in using computer software, including inventory management and logistics software.
• A bachelor's degree in business management, operations management, or a related field is preferred.

Why Join Us?

Great company with great benefits, great work culture and opportunity for advancement.

A bit about us:

We are a large trucking company with multiple locations. Each branch has a service center, parts center and fleet to manage.

Salary

$80,000 - $90,000 per year

Job Details

We are seeking a dynamic and experienced Service Manager to join our team at our trucking company. This is an exciting opportunity for a driven individual who is ready to lead a team and manage the operations of our service center.

Responsibilities

• Overseeing daily operations of the service center, ensuring efficient and effective service delivery.
• Leading, coaching, and developing a team of service professionals to deliver exceptional customer service.
• Managing and optimizing inventory levels, ensuring accurate record-keeping and minimizing stock discrepancies.
• Implementing and managing logistics processes, coordinating with suppliers and transport companies to ensure timely delivery of goods.
• Driving continuous improvement initiatives in all areas of service center operations.
• Developing and maintaining strong relationships with customers, addressing and resolving any issues or complaints promptly and professionally.
• Collaborating with senior management to set operational goals and objectives, and developing strategies to achieve these.
• Ensuring compliance with health and safety regulations and company policies.

Qualifications

• A minimum of 5 years’ experience in a service center environment, with a strong focus on operations management, team leadership, customer service, inventory management, and logistics management.
• Proven track record of leading and developing high-performing teams.
• Excellent customer service skills, with the ability to build strong relationships with customers.
• Strong inventory management skills, with the ability to accurately track and manage stock levels.
• Solid understanding of logistics management, with experience coordinating with suppliers and transport companies.
• Exceptional problem-solving skills, with the ability to effectively resolve issues and drive continuous improvement.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, customers, and senior management.
• Strong organizational and time management skills, with the ability to effectively manage multiple tasks and priorities.
• Proficiency in using computer software, including inventory management and logistics software.
• A bachelor's degree in business management, operations management, or a related field is preferred.