Service Manager

Interstate Power Systems is seeking an experienced Service Manager to lead operations at our Altoona Iowa facility. This is a key leadership position responsible for driving service department performance, growing the business, and delivering exceptional customer experience. Position Summary The Service Manager is a critical member of the management team and is fully accountable for the performance of the shop and service operations. This role oversees people, processes, financial performance, and customer satisfaction while promoting Interstate Power Systems’ products and services. The ideal candidate brings strong leadership, heavy-duty diesel knowledge, and a passion for operational excellence. Job Duties Take all necessary steps to ensure exceptional customer satisfactionRecruit, hire, train, motivate, and retain top-quality service personnelActively support and participate in company sales effortsMonitor service department performance using key metrics, including revenue, profitability, efficiency, and productivityEnsure compliance with safety goals, policies, and proceduresAccurately quote service work and oversee pricing consistencyManage the work order process and service invoicingCommunicate company policies, procedures, and branch goals to employeesPromote a culture of accountability, teamwork, and professionalismUphold Interstate Power Systems’ promise of “Pride in Service” Desired Skills & Qualifications Excellent interpersonal, leadership, and communication skillsStrong understanding of heavy-duty diesel equipment, components, and repair processesProven knowledge of customer service, sales, and marketing principlesSolid understanding of profit and loss statements and financial managementSelf-starter with the ability to recognize strengths and develop strategic business plansExperience with Lean / 5S principlesPrior experience as a Service Manager or Service Supervisor preferred Requirements Experience and technical knowledge in the heavy-duty diesel truck and/or equipment industry is a mustExcellent verbal and written communication skillsAbility to effectively manage employees, workflows, and processesLeadership experience within a service, diesel, or equipment environment Benefits Generous benefits package including medical, dental, and vision insurancePaid vacation, PTO, and holidays401(k) with employer match Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Interstate Power Systems is an Equal Opportunity Employer, and we encourage all qualified and interested individuals to apply by submitting a resume for consideration.