SERVICE MANAGER
About the role
Service Managers function as part of the Service team and are responsible for overseeing the daily operations of the branch's Service operations, ensuring safety, quality, and proficiency are top of mind.
Responsibilities
- Communicate with customers and technicians pertaining to all service needs and concerns.
- Ensure that field technicians are performing at the highest standard as it relates to safety practices, quality of work, and job proficiency.
- Create consistent sales growth being mindful of labor costs, discounting services, and maximizing gross profit.
Requirements
- Previous management experience preferred.
- Minimum 5 years in equipment repair, service related or equipment industry.
- Minimum 21 years of age.
- High School Diploma or equivalent.
- Clean driving record.
- Ability to use technical knowledge.
- Ability to understand and oversee adherence to safety policies and procedures.
- Having high aptitude and confidence in the use of technology.
- Excellent communication and customer service skills.
Physical demands/Environmental conditions
This position will be working in an indoor office environment with a controlled climate. This position will also support personnel working outdoors on company yard and traveling to customer locations encountering varying weather conditions and temperatures. The normal auto hazards will apply. This position will frequently walk in discussions with personnel in various office and warehouse parts areas, service shops and facility yards. This position requires sitting at a computer desk for extended periods of time with use of a computer keyboard and use of hands to type. This position will continuously talk, hear, and read in verbal and written communication.