Service Manager
Guild Garage Group · Meridian, ID · 2 days ago
On-site$80k/yrFull-time
What You'll Own
- Lead, coach, and develop our residential service technicians
- Drive service revenue, sales performance, and profitability
- Improve opportunity conversion, average ticket, and technician productivity
- Conduct regular ride-alongs and in-field coaching
- Review calls, estimates, invoices, and technician performance
- Coach technicians on presenting options and creating an exceptional customer experience
- Establish clear individual goals and hold the team accountable
- Lead daily huddles, weekly meetings, and individual performance conversations
- Identify training needs and build development plans for technicians
- Partner with Dispatch and the Call Center to maximize capacity and opportunity
- Ensure technicians consistently follow Action Garage Door and ServiceTitan processes
- Recruit, onboard, train, and retain high-performing technicians
- Resolve escalated customer concerns quickly and professionally
- Recognize top performers while quickly addressing performance gaps
What We're Looking For
- 3+ years of leadership experience in a service organization
- Proven ability to coach and develop frontline employees
- Strong understanding of customer service and consultative selling
- Comfortable managing through KPIs, scorecards, and performance data
- Willingness to spend significant time in the field coaching technicians
- Strong communication and accountability skills
- Ability to build trust while maintaining high performance expectations
- Experience in garage doors, HVAC, plumbing, electrical, or another home-service trade (strongly preferred)
- ServiceTitan experience (strongly preferred)
Compensation & Benefits
- Base Salary: $80,000 + Performance Bonus
- Total Compensation Potential: $100,000–$120,000+
- Benefits include:
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off & Paid Holidays
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability
- Professional Development & Leadership Training
- Career Advancement Opportunities within Action Garage Door and Guild Garage Group
Why Action Garage Door?
- Action Garage Door is investing in its people, strengthening its processes, and building a performance-driven culture
- If you're a hands-on leader who enjoys developing people, believes in accountability, and wants to build one of the strongest residential service teams in the Treasure Valley, we want to talk to you
- Action Garage Doors wants to hear from you!