Service Manager

Key Responsibilities

• Lead, coach, and develop the service team, fostering a culture that reflects Ginkgo’s values and promoting accountability and growth
• Plan, schedule, and assign daily maintenance tasks, ensuring work is completed accurately, efficiently, and on time
• Oversee all aspects of property maintenance, including service requests, preventative maintenance, and apartment turns
• Coverage of service requests with a strong focus on resident satisfaction, putting People First in every interaction
• Coordinate and manage third-party vendors and subcontractors; assist in the bidding process and ensure quality and cost control
• Operate within budgetary guidelines, making strategic decisions regarding repairs, staffing, and vendor usage
• Perform regular inspections of the property, units, and systems to ensure safety, cleanliness, and operational efficiency
• Maintain inventory, order supplies, and manage purchase orders and invoices through property management systems
• Ensure compliance with all safety regulations, company policies, and local/state requirements
• Participate in on-call rotation and respond to after-hours emergencies as needed
• Promote sustainable practices in maintenance operations, supporting Ginkgo’s commitment to being Rooted in Sustainability
• Continuously improve processes and develop team capabilities to Cultivate & Elevate performance

Qualifications/Requirements

• Minimum of 3 years of maintenance experience (multifamily required)
• Minimum of 2 years of experience managing at least two direct reports
• HVAC, EPA, and CPO certifications
• Strong knowledge of building systems including HVAC, plumbing, electrical, and appliances
• Experience with property management software (e.g., Onesite, Yardi, or similar) preferred
• Strong leadership, organizational, and problem-solving skills
• Excellent communication and customer service skills
• Able to manage multiple priorities and act decisively with purpose
• Valid driver’s license
• Availability for rotating weekends and on-call emergency maintenance