Service Manager

OVERVIEW

The Service Manager position is responsible for overseeing the repair and maintenance operations of all company-supported products and equipment.

Essential Duties And Responsibilities

• Provides the direction and leadership required to ensure professional technical services at profitable and quality standards.
• Communicates company objectives and policies as well as encourages employee participation and personal growth.
• Holds Level 10 meetings with direct reports and ensures Traction Procedures are followed regarding L10 meetings.
• Observes service personnel in repair circumstances and provides the coaching necessary to develop safe, clean, efficient, and effective high-quality work.
• Oversees all clerical functions necessary to support the work order process (open/close, labor posting, sublet repairs, internal & external parts, etc.).
• Maintains working relations with the parts department and ensures proper procedures, records, and reports concerning parts for service are in order.
• Aids in the preparation of service quotes as needed for Sales and/or PSSR's proposals and cooperates with the sales department in evaluating used equipment for trade-in.
• Aids in setting up equipment at shows, exhibits, demos, etc. as needed.
• Makes recommendations for tools and equipment and other facility capital expenditures and ensures that they are maintained and in good working order.
• Makes recommendations regarding service vehicle and asset purchases and coordinates those purchases and ensures that vehicles and assets are maintained and in good working order.
• Maintains working relationships with manufacturers.
• Works closely with the Technical Trainer to determine technician training needs and help coordinate the training on an ongoing basis.
• Responsible for safety issues, ensuring safe operating procedures, OSHA and EPA compliance, and coordinating safety meetings/tool box topics on a regular basis.
• Develops markets for the service department's current abilities and future revenue opportunities.
• Develops and maintains all service efficiency and management reports required by the company and OEMs.
• Responsible for working with HR to help recruit and hire service employees.
• Responsible for holding formal employee performance reviews yearly as well as conducting quarterly conversations.
• Helps to conduct salary reviews annually for each service technician. Conducts special salary reviews based on employee performance when warranted.
• Responsible for setting wage levels and technician grade evaluations for all service personnel.
• Directly involved with in-field customer issue resolution.
• Responsible for the morale and discipline of the service personnel working within company policies, including termination, if necessary.
• Performs other duties as assigned by the Director of Service.

Job Requirements

• Shares our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative.
• Must have a 2-year technical degree or a 4-year college degree in management, business, or equivalent experience.
• An above-average computer comfort level to work with Word, Excel, Access, Power Point, MS Outlook, and Distributor Operating System.
• Requires a valid driver's license and the ability to maintain an insurable driving record.
• Maintains a working knowledge of business financial markets and applies these resources to maintain an efficient service department.
• Maintains excellent communications skills, both oral and written.
• Maintains excellent customer relations and strong interpersonal skills.
• Maintains high employee morale.
• Attains short- and long-term objectives through good management and planning.
• Contributes to departmental and product line goals.

CLOSED SECTIONS

• COMPANY BENEFITS
• WORKING CONDITIONS
• COMPETITIVE SALARY RANGE
• APPLYING FOR THIS POSITION