Service Manager

About the Role

This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics) at our onsite facility in Hubbard, TX. A sign-on bonus of up to $3,000 may be offered at the manager's discretion based on experience.

Schedule

• Monday to Friday, 7:00 AM to 5:00 PM

Primary Responsibilities

• Use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models
• Determine root cause and corrective action for each issue quickly using real-time information
• Coordination and supervision of quality performance of our equipment mechanics and service personnel
• Scheduling repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure 100% customer satisfaction with service and support
• Keep customers up-to-date about new or additional ways EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Employee training and development and maintaining a safe work environment
• Other duties, assigned as needed

About You

You want to be part of a team that's transforming the industry to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.

Skills and Qualifications

Required Skills/Abilities

• Industry knowledge (rental industry or related construction field), innovative and dependable
• Ideally three years of maintenance and service experience
• Strong interpersonal and problem solving skills
• Adaptable to the fast pace of a growing company
• Able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services
• Competitive, but thrive in a team oriented environment
• Preference given to applicants with experience and/or background in the construction industry
• Superior customer service, teamwork and verbal/written communication skills

Education and Experience

• High School diploma, Trade school certificate preferred
• Experience in field service, maintenance and repair preferred
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle

Physical Requirements

• Must be able to move, stand, stoop and bend freely
• Must be able to lift up to 50 pounds at times
• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month (restrictions apply)
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools