Service Manager

About the Role

We're hiring a Service Manager at our rental facility in Niagara Falls, NY, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).

Primary Responsibilities

• Use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models
• Determine the root cause and corrective action for each issue quickly using real-time information
• Coordinate and supervise quality performance of our equipment mechanics and service personnel
• Schedule repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure 100% customer satisfaction and keep customers up-to-date about new or additional ways EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Oversee employee training and development and maintain a safe work environment
• Other duties, assigned as needed

About You

You want to be part of a team that's not just changing an industry for the sake of change — we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.

Qualifications

• Industry knowledge in the rental industry or a related construction field
• Innovative and dependable
• Ideally three years of maintenance and service experience
• Strong interpersonal and problem solving skills
• Adaptable to the fast pace of a growing company and able to quickly educate yourself about and stay up-to-date on the latest EquipmentShare products and services
• Competitive, but thrive in a team oriented environment
• Superior customer service, teamwork and verbal/written communication skills
• High School diploma required; Trade school certificate preferred
• Experience in field service, maintenance and repair preferred
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle

Skills

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day
• Preference will be given to applicants with experience and/or a background in the construction industry

Pay

Salary range: $75,000/yr - $105,000/yr. Factors including past experience and location may affect final compensation rate.

Schedule

Monday to Friday, 7:00 AM to 5:00 PM

Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month *restrictions apply
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools

Physical Requirements

• Must be able to move, stand, stoop and bend freely
• Must be able to lift up to 50 pounds at times
• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen