Service Manager

At EquipmentShare, we're not just filling a role — we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics) at our rental facility in Anderson, SC.

Schedule

Monday to Friday, 7:00 AM to 5:00 PM

Responsibilities

• Use proprietary T3 platform to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues by pulling data from hundreds of makes and models
• Coordinate and supervise quality performance of equipment mechanics and service personnel
• Schedule repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure 100% satisfaction with service and support
• Keep customers up-to-date about new or additional ways EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Employee training and development and maintaining a safe work environment
• Other duties as assigned

Benefits

• Monthly Family Dinner Night — employee and family dinner every month (restrictions apply)
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes)
• Annual tool and boot reimbursements for applicable roles
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools

Qualifications

We're looking for people who see challenges as opportunities, embrace change and continuous improvement, and bring energy, effort, and optimism every day. You want to be part of a team that's transforming construction to make it safer, more secure, and more productive — bringing grit, heart, and humility to your work in a fast-paced, mission-driven environment.

Skills

• Industry knowledge (rental industry or related construction field), innovative and dependable
• Ideally three years of maintenance and service experience
• Strong interpersonal and problem solving skills
• Adaptable to fast pace of a growing company; able to quickly educate yourself on latest EquipmentShare products and services
• Competitive but thrive in a team oriented environment
• Preference given to applicants with construction industry experience/background
• Superior customer service, teamwork, and verbal/written communication skills

Education and Experience

• High School diploma; Trade school certificate preferred
• Experience in field service, maintenance and repair preferred
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record; must be at least 21 years old to operate company vehicle

Physical Requirements

• Must be able to move, stand, stoop and bend freely
• Must be able to lift up to 50 pounds at times
• This is a safety sensitive position; any offer of employment contingent on passing a 10 panel drug screen