Service Manager

We need to output HTML fragment with sections: About us? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but we can use appropriate headings based on content. The posting includes "About us", "Benefits", "Compensation", "Job Summary", "Essential Duties", "Requirements", "Job Environment". Also there is "Salary Rate is based on a range..." and "Pay: $80,000 - 90,000". So we need sections for Benefits, Pay, Responsibilities (Essential Duties), Requirements (Leadership, Education & Training Requirements, Technical Requirements). Possibly also "About us" could be a section but not in list; but we can still use

for About us? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we should stick to those categories. However "About us" is descriptive about company; could be placed under a heading like "About the role"? Actually "About us" is about company, not role. But we could include it as a

without heading? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we can use those headings; we could also use "About us" as a heading if we want, but better to follow examples. However they said "Do NOT repeat the job title as a heading (the page already shows it)". They didn't forbid other headings. I'd include headings: About us (maybe as

About us), Benefits, Pay, Responsibilities, Requirements. Also maybe Job Summary could be part of Responsibilities or a separate section? The instruction: "Prefer a few substantive sections over many thin ones." So we could combine Job Summary into Responsibilities or an introductory

before sections. But we need to preserve all substantive information. We can include a

for Job Summary before the Responsibilities section. We must not include boilerplate like EEO, etc. Remove duplicated lines. Also remove "HOPHP Salary Description $80,000 - $90,000" duplicate. We need to output only HTML fragment, no /, no markdown fences. Let's extract content: About us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety. At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing 72 gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine. We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing. Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Do the Right Thing," "Safety in Everything We Do” and “Be Resourceful.” Benefits: list: Employee Discount on gasoline, and residential propane and oil; Medical, Dental, and Vision Insurance; 401K Retirement Plan with Company Match; Paid Time Off; Company Paid Life Insurance and Optional Life Insurance; Short-Term and Long-Term Disability; Critical Illness and/or Accident Insurance. Compensation: Salary Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is: Pay: $80,000 - 90,000 Job Summary: This position is accountable for the safe, efficient, and innovative operation of the HEG Oil/Propane Service department. Specific areas of responsibility will include leadership of technicians and office personnel, establishment of best practices, protocol, and techniques for heating and cooling service, establishment and maintenance of competitive service and parts pricing, inventory management, and ownership of customer satisfaction. Essential Duties: list of bullet points (starting with "In conjunction with the Heating Operations Manager or Market Manager, develop and implement best practices, procedures, and protocol for the department." then each bullet). We'll need to convert each sentence into

. Let's extract each bullet: - In conjunction with the Heating Operations Manager or Market Manager, develop and implement best practices, procedures, and protocol for the department. - Through direct reports and individually: Actually the bullet list seems to have sub-bullets? The text: "Through direct reports and individually:Enforces safety procedures concerning service, fleet use, and Personal Protective Equipment in accordance with all corporate and regulatory requirements (e.g., HazMat, DOT, FMCSA, OSHA). Promotes efficiency and accountability throughout the Service Department by using performance data, department knowledge, and field time with technicians and office staff to drive hiring, training, job performance expectations, coaching, annual reviews, disciplinary actions, and terminations.Develop and utilize performance reports that indicate departmental efficiencies and productivity, to be reviewed at least monthly with the Director of Heating Operations. Drives effective communications with the technicians and office staff, including conducting regular meetings for operations and safety, as well as distribution of relevant products, workmanship, and quality control information.Evaluates technician and office staff work schedules and historic productivity, to promote efficient and cost-effective operation.Facilitates and supports where applicable customer care resolution to ensure 100% customer satisfaction.Ensures parts, supplies, tools, and other company resources are readily available to technicians.Responsible for reviewing and adjusting service rates charged to customers.Develops and facilitates technician and installer training, both on the job and through external sources. Observes all mandatory safety practices and company regulations in the performance of duties.Executes other tasks and duties assigned by the Director of Heating Operations." It seems like a long paragraph with many duties separated by periods. We need to split into list items. We'll treat each sentence as a duty. Let's identify sentences: 1. Through direct reports and individually: Enforces safety procedures concerning service, fleet use, and Personal Protective Equipment in accordance with all corporate and regulatory requirements (e.g., HazMat, DOT, FMCSA, OSHA). 2. Promotes efficiency and accountability throughout the Service Department by using performance data, department knowledge, and field time with technicians and office staff to drive hiring, training, job performance expectations, coaching, annual reviews, disciplinary actions, and terminations. 3. Develop and utilize performance reports that indicate departmental efficiencies and productivity, to be reviewed at least monthly with the Director of Heating Operations. 4. Drives effective communications with the technicians and office staff, including conducting regular meetings for operations and safety, as well as distribution of relevant products, workmanship, and quality control information. 5. Evaluates technician and office staff work schedules and historic productivity, to promote efficient and cost-effective operation. 6. Facilitates and supports where applicable customer care resolution to ensure 100% customer satisfaction. 7. Ensures parts, supplies, tools, and other company resources are readily available to technicians. 8. Responsible for reviewing and adjusting service rates charged to customers. 9. Develops and facilitates technician and installer training, both on the job and through external sources. 10. Observes all mandatory safety practices and company regulations in the performance of duties. 11. Executes other tasks and duties assigned by the Director of Heating Operations. Also the first bullet: "In conjunction with the Heating Operations Manager or Market Manager, develop and implement best practices, procedures, and protocol for the department." That's separate. Thus total duties list items: 12. Now Requirements: There are two sub-sections: Leadership, Education & Training Requirements and Technical Requirements. Leadership, Education & Training Requirements: list of bullet points: - Demonstrated leadership and management background, with an emphasis on setting direction, coaching in a positive manner, team building, promoting safety and accountability, and achieving organizational goals. - Absolute commitment to customer satisfaction, including timely issue resolution and proactive customer outreach. - Concise, effective verbal and written communications skills. - Ability to excel both individually and as part of a larger team. - Strong skills in strategic planning, while retaining the ability to execute tactically by organizing multiple processes and prioritizing duties in a multitasking and rapidly changing work environment. - Project management experience, featuring strong organizational skills, attention to detail, and accuracy. - Prior process management and general operations experience are preferred but not required. - Ability to read and interpret financial statements and departmental reports. Technical Requirements: list: - Minimum of five (5) years of residential and commercial propane system installation, service, maintenance, troubleshooting, and project management experience required. - Strong understanding of propane storage systems, tank installations, vapor distribution systems, regulators, gas piping, leak testing, and propane safety standards. - Experience managing propane-related regulatory compliance requirements, including NFPA 54 and NFPA 58 standards, preferred. - Five years of management experience, with multi-site and remote workforce management preferred. - Current or prior responsibility for departmental profit and loss. - Proficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications. - Technical or business degree preferred. Job Environment: description about physical demands. This could be a section but not in the list of headings. Could be included as a

under maybe "Job Environment" heading? The instruction didn't list Job Environment as example but we could still use

for it. However they said "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but we should prefer those. However Job Environment is substantive; we could include it as a

without heading, or we could add a heading "Job Environment". I'd include a heading "Job Environment" as

to keep structure clear. It's not in the examples but seems okay. We must not include boilerplate like EEO, etc. Remove duplicated lines. Now produce HTML:

About us

... (the about us paragraph)

Benefits

• Employee Discount on gasoline, and residential propane and oil
• Medical, Dental, and Vision Insurance
• 401K Retirement Plan with Company Match
• Paid Time Off
• Company Paid Life Insurance and Optional Life Insurance
• Short-Term and Long-Term Disability
• Critical Illness and/or Accident Insurance

Pay

Salary Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is: Pay: $80,000 - 90,000

Job Summary

This position is accountable for the safe, efficient, and innovative operation of the HEG Oil/Propane Service department. Specific areas of responsibility will include leadership of technicians and office personnel, establishment of best practices, protocol, and techniques for heating and cooling service, establishment and maintenance of competitive service and parts pricing, inventory management, and ownership of customer satisfaction.

Responsibilities

• In conjunction with the Heating Operations Manager or Market Manager, develop and implement best practices, procedures, and protocol for the department.
• Through direct reports and individually: Enforces safety procedures concerning