Service Manager

About the role

Driven by Dobbs is a rapidly expanding, multi-market automotive service organization operating across eight states in 2026, with continued growth on the horizon. Our family of brands includes Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care, both founded in the 1960s–70s as family-owned complete auto care providers. We deliver a full selection of quality tire brands and comprehensive automotive services, from routine maintenance to advanced diagnostics and engine repair.

We are seeking an experienced Service Manager to oversee all service and repair responsibilities within a single-unit retail store environment. This role provides direct management to the service and repair operations, ensuring quality, timeliness, safety, and employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards, high standards for customer satisfaction, and a strong work ethic to achieve results.

Responsibilities

• Partner closely with the Store Manager to interview, select, and train all service technicians using technical expertise to ensure knowledge, skills, and experiences align with business and role needs
• Evaluate knowledge, skills, and performance of all technicians; make recommendations regarding development, promotions, merit, discipline, etc.
• Manage and drive store performance goals including service sales dollars, gross profit, customer satisfaction, employee safety, productivity, and efficiency
• Oversee and assign daily work orders including time, tools, materials, and equipment needed
• Provide technical expertise and diagnosis for general and complex service requests across all makes and models
• Suggest and provide technical training to ensure constant skill improvement and enhancement for all service technician levels
• Oversee the safe operation and proper working of all tools and equipment in the shop; upon budget approval, order necessary replacements or repairs when needed
• Ensure adherence to company policies, procedures, and safety standards at all times
• Maintain high standards for store cleanliness, organization, and inventory management
• Analyze financial and operational data to identify trends and implement improvement plans for underperforming stores
• Ensure consistent delivery of exceptional customer service and resolve escalated concerns promptly
• Manage inventory needs of the shop including tools, materials, and equipment needed to ensure smooth operations
• Lead a culture of safety, accountability, and operational excellence within the service and sales teams in partnership with the Store Manager
• Meet flexible schedule requirements that could include early mornings, evenings, and weekends to meet customer demands

Success Factors

• Strong belief in safety—being safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with a commitment to results
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast-paced/high-volume environment
• Excellent verbal and written communication skills
• High level of time management, accountability, and prioritization skills
• Ability to be organized, problem solve, and be solution-oriented
• Self-motivated, goal-oriented, and driven to accomplish department goals
• Strong critical thinker with a high level of attention to detail
• Highly customer-centric and master relationship builder
• Proficient in Microsoft Office (Outlook, Teams, etc.)
• Proficient in Point of Sale systems (VAST) strongly preferred

Work Environment

Frequent exposure to varying temperatures due to the nature of the work and shop conditions. Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).

Requirements

• 5+ years’ experience in the automotive repair industry as a technician, service advisor, or service manager required
• Previous experience managing technicians strongly preferred
• Strong technical acumen of automotive repair standards, tools, and processes
• Valid driver’s license required