Service Manager

About the Role

Crane Payment Innovations (CPI) makes the technology that powers everyday transactions—from self-checkout kiosks and casino slot machines to vending machines and parking meters. We enable over 4 billion transactions weekly across 143 currencies worldwide. As a Field Service Technician I, you’ll service, repair, upgrade, and maintain electromechanical equipment (coin/currency systems, ATMs, software, and office products) for clients in the Newark area and central New Jersey.

Responsibilities

• Service, upgrade, and perform preventative maintenance on company electromechanical equipment.
• Travel daily to client sites (90% local, 10% overnight as needed), including long drives depending on territory.
• Collaborate with branch teams to meet client needs and address service requests within contract response times.
• Cover extended hours and on-call duty where applicable.
• Maintain a balanced vehicle stock parts inventory and ensure cleanliness of company-issued vehicle.
• Safeguard company assets, including tablet computers and mobile phones.
• Perform all other assigned duties.

Requirements

• 1+ years of experience in a technical/field service role or similar profession.
• Impeccable integrity and ability to gain access to highly secured environments (occupational licenses may be required).
• Strong electromechanical aptitude and proficiency in iOS, MS Office, and Windows OS.
• Excellent verbal/written communication skills with a customer-first attitude.
• Ability to work independently, set goals, and meet deadlines without constant supervision.
• Team player with strong attention to detail and problem-solving skills.

Physical Requirements

• Periodic travel to Mt. Prospect, IL, for training.
• Able to lift, push, or carry a minimum of 50 pounds (e.g., money-counting machines).
• Kneeling, bending, twisting, lifting, and squatting up to 60% of the time.
• Hand and wrist dexterity for using tools and handling parts.
• Standing for long periods (up to 75% of the time).
• Phone/desk work (10% of the time) for computer tasks, bench repairs, and scheduling.

Key Attributes for Success

• High energy and ability to manage multiple projects alongside daily tasks.
• Strong analytical, problem-solving, and multitasking skills in a fast-paced environment.
• Results-driven with sound judgment and ability to balance business priorities.
• Excellent written and verbal communication skills.

Benefits

• Competitive salary: $25.00–$25.50/hour.
• Technician Incentive Compensation Plan (paid quarterly).
• Company-provided vehicle, uniform, tools, and training.
• Paid time off and sick leave.
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401K with company contribution.
• Community involvement opportunities.

CPI is part of Crane NXT, a global industrial technology company with ~4,000 employees and operations in the U.S., U.K., Mexico, Japan, Switzerland, Germany, Sweden, and Malta.