Service Manager

Duties And Responsibilities

• Coach youth in the development of their success plans.
• Work with youth to explore current and future opportunities.
• Create a supportive relationship with youth that encourages them to find their voice and connects them to opportunities, experiences and resources that enrich and enhance their lives.
• Ensure that the needs of the youth are always met, prioritizing safety while providing guardrails and maintaining a spirit of flexibility.
• Create learning opportunities which offer youth voice, choice and are adaptive.
• Engage with youth all in program spaces.
• Participate in success plan meetings as scheduled.
• Document information regarding all client interaction, caseload progress and outside agency contact.
• Complete all related documentation including census, intake, assessments and transition.
• Enter and maintain accurate data in ETO, HMIS as required.
• Ensure compliance with all funding requirements.
• Allocate and document the distribution of petty cash and bus tickets.
• Provide weekly supervision of Youth Engagement Specialists and Youth Engagement Support Staff and demonstrate best practices as provided through The Model Of Care training materials.
• Complete staff’s monthly schedule, ensuring that all shifts are properly covered.
• Conduct daily review of progress notes to ensure the quality of care.
• Maintain and/or establish partnership with other service providers and community agencies.
• Maintain the safety, cleanliness and oversight of the program spaces and property.
• Report issues in a timely manner.
• Maintain adequate supplies and equipment to carry out the function of the programs.
• Utilize agency resources which include but are not limited to the vehicles, computers, telephones for agency use only.
• Attend professional development training as assigned.
• Provide on-call coverage on a rotating basis.
• Actively participate in volunteer activities to ensure that programming is appropriate and adds value.
• Collaborate with the volunteer department to enhance programmatic opportunities.
• Attend professional development training as assigned.
• Develop Aftercare plans for youth leaving Rights of Passage to attain identified goals, including safe & stable housing, connection to job training, education, healthcare, mental health services and life skills.
• Supervise and oversee case planning for Independent Living clients in Monmouth County.
• Conduct home visits for youth living in their own apartments.
• Maintain and/or establish partnerships with other service providers.

Qualifications

• Bachelor’s degree from an accredited college or university in a human service or related field preferred.
• Excellent communication and crisis management skills and the ability to handle physically challenging situations.
• Excellent assessment and judgment capabilities.
• Valid driver’s license with an insurable record.

Skills

• Ability to handle physically challenging situations.
• Excellent communication and crisis management skills.
• Excellent assessment and judgment capabilities.
• Valid driver’s license with an insurable record.

Benefits

• Medical
• Dental
• Vision
• 403B Retirement Plan
• Paid Time Off (Vacation, Sick, Personal & Ten Holidays)

Pay

$ 55,580.91

Schedule

Monday through Friday, 8am-4pm. Must be flexible to provide adequate supervision and building coverage.